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training:rma_tracking_customer_returns0807281637

Problem Description

How to track customer returns in order to evaluate what has to be done with the item.

Solution

The “In-On-RMA” transaction is used to track customer returns.

Note: this article is also publicly available at http://wiki.wws5.com/share/RMA_Tracking_Customer_Returns0807281637.html

rma_tracking_customer_returns0807281637.flv

Created by Harry Czerednikow at 7/28/2008 4:37:05 PM

training/rma_tracking_customer_returns0807281637.txt · Last modified: 2008/07/30 12:15 (16 years ago) by 127.0.0.1