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How to track customer returns in order to evaluate what has to be done with the item.
The “In-On-RMA” transaction is used to track customer returns.
Note: this article is also publicly available at http://wiki.wws5.com/share/RMA_Tracking_Customer_Returns0807281637.html
rma_tracking_customer_returns0807281637.flv
Created by Harry Czerednikow at 7/28/2008 4:37:05 PM