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====== How to Unsubscribe from the Windows Remote Desktop Client ======
See [[https://support.windwardsoftware.com/a/solutions/articles/66000482028]]

Follow the unsubscribe steps if you need to reset an expired password or sign in with different user credentials.

<note tip>If your password has not expired, you can change your System Five on Cloud password by visiting [[https://account.activedirectory.windowsazure.com/ChangePassword.aspx|this link]].
</note>


==== Unsubscribe ====
Allows you to sign out and unsubscribe from your System Five on Cloud credentials.

{{:s5oc:s5oc-unsubscribe.jpg?250 |}}

  - Click on the three dots "..." to the right of the S5oC subscription
  - Choose Unsubscribe
  - Click the "Continue" button to answer "Are you sure you want to unsubscribe?"
  - Close or Exit Remote Desktop client first.
  - Open Remote Desktop client again and the environment should refresh and you will be presented with the "Subscribe" button.
  - To continue with new user and password credentials follow [[s5oc:installation#lets_get_started|these steps]]


Note: The default password policy is 1 capital and 1 number, a minimum of 8 characters.

==== Reset ====
{{ :s5oc:s5oc-about.jpg?350|}}
A full reset of the environment may be required if you receiving an error about changing your password before signing in.

  - Click on the three dots "..." to the right of the Windows Remote Desktop client
  - Choose About from the menu.
  - Click the "Reset" button to reset your user data.  This will remove ALL subscription information and close the Windows Remote Desktop client.
  - Open the Windows Remote Desktop client from the Start Menu.
  - The environment will be refreshed and you will be presented with the "Subscribe" button.
  - To continue with new user and password credentials follow [[s5oc:installation#lets_get_started|these steps]]

{{:s5oc:s5oc-reset.png?400|}}

=== Messages that required this solution ===
  * If you receive this dialog when signing in: "This user account's password has expired.  The password must change in order to logon.  Please update the password or contact your system administrator or technical support."
  * If you receive this dialog that states: "You must change your password before logging on the first time. Please update your password or contact your system administrator or technical support."
  * If you receive an error dialog with the code: 0x1207

<note tip>Try using a **different password** if you are receiving the error "You must change your password before logging on the first time".
</note>

#expiry, passcode, expiration