Windward Software Wiki

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

====== Printer does not collate ======
A network printer (P4014n) would not collate when printed to from a Windows 7 workstation.  Windows XP workstations on the same network would collate.  Collate is the checkbox in the bottom right of the printer dialog that would keep a report in printed order.  In this example, we used the end of day report.

{{printer_collate.jpg|}}

===== Solution =====
The printer was installed on Windows 7 using an [[https://en.wikipedia.org/wiki/Internet_Printing_Protocol|IPP ((Internet Printing Protocol)]] port instead of a standard TCP/IP port as used on Windows XP machines.  Reconfigured the printer port to print to the TCP/IP port allowed collate to work.

{{printer_tcpip.jpg|}}

<note tip>
There may be other reasons a printer does not respond to the collate checkbox including incorrect printer driver.  This issue had a visual symptom that had the IPP printer displaying in the Windows 7 printer dialog as a stock printer and not a picture of the actual P4014n device.</note>