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installing_datacap_netepay

Installing Datacap NETePay

NetePay is created by Datacap Systems Inc and is a third party software solution used for credit/debit/gift card processing. Windward System Five communicates with NETePay and NETePay communicates with the PINpad's and processor networks.

Please see: https://support.windwardsoftware.com/a/solutions/articles/66000491307

Datacap NETePay must be purchased from Windward Software in order to activate it. Allow several days of setup to get the processor and PINpad's operating.

If you are switching processors from a previous processor using Datacap NETePay.

  1. We recommend you install Datacap NETePay on a different computer than the previous Datacap NETePay, so that both netepay servers are available. Run a test transaction on the new NETePay server. Wait until you receive your deposit, then switch from the old NETePay server to the new datacap NETePay server.
  2. If you have to install on the same computer, Close your batch from the previous processor first. Uninstall Datacap NETePay and all the datacap files. Re-install Datacap NETePay .

Which computer should NETePay be installed on?

  • The datacap NETePay program should be installed on a computer that is on all the time.
  • If you are going to use dial-backup (available for some processors with the purchase of datacap dial backup modem) you will need a computer station that has an available serial port and has access to a phone line. Most of your Point of Sale stations will be using the serial port for the PINpad, so installing on these stations is not recommended.
  • A dedicated Datacap NETePay server is recommended. Consider using a slower out of date computer as a dedicated server which no one will use or mess up.
  • Re-installing Datacap NETePay on a different computer, once activated, cannot be done without re-licencing.
NETePay should never be installed on an internet accessible server. Do not install on a terminal server session.
NETePay can use resources on the server, we recommend it be installed on a different machine that is always on and not be on the server.

Re-installation Information

  • Information on NETePay setup needs to be saved during re-installation. This includes:
    1. We need to the number of lanes.
    2. We need to know which processor we are dealing with.
    3. We need the complete set of information originally used for the setup.

Additional Troubleshooting

Visit this troubleshooting link if having communication issues with Datacap/NetePay.

installing_datacap_netepay.txt · Last modified: 2023/05/24 11:02 (10 months ago) by craig