To access any customer who has setup an account with LogMeIn so that their PC can be accessed via LogMEIn Rescue, perform the following steps:

1: The customer needs to have an account created with a password. Once this has been set, have the customer give this to you

2: Go to : https://secure.logmeinrescue.com/HelpDesk/Home.aspx

3: Login using the information provided to you by the customer

4: Launch technician console

5: Click New Session

6: Send e-mail direct connect link

7: Customer will have to enter in the passcode that you see on the top left side

8: click start session

9: You connection will appear similar to below: