Differences

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--- faq:problems_viewing-hearing_the_videos [2021/01/19 08:01 (3 years ago)] – [How to Watch Training Videos] kturner
+++ faq:problems_viewing-hearing_the_videos [2021/03/10 10:10 (3 years ago)] (current) – tanya
@@ Line 1: / Line 1: @@
 ====== How to Watch Training Videos ======
+see [[https://support.windwardsoftware.com/a/solutions/articles/66000481499]]
-Our self-help uses VLC media player for video content.
+<note important>Our self-help now uses VLC media player for video content.\\ [[https://www.videolan.org/vlc/index.html|Download VLC Here]]</note>
-===== Can't See the Video ====
-Often this is the browser defaulting to not allowing Flash content.  If you do not have flash installed download from [[http://www.adobe.com/products/flashplayer/|Adobe Flashplayer website]].
+----
-==== To enable Flash in Google Chrome ====
+===== Install VLC media player =====
-  - Click on the "View Site Information" bubble to the right of the website link.
-  - From the dropdown choose "Allow" for Flash.
-  - Click the Reload button when you see "To Apply your updated settings to this site, reload this page"
-{{:faq:chrome-flash-playback.jpg?450|}}
-====To enable Flash in Microsoft Edge====
+) Download the VLC media player from [[https://www.videolan.org/vlc/index.html]] and select the version for your operating system.\\
-  - Click on the "View Site Information" bubble to the right of the website link.
+{{:faq:vlc-media-player.jpg?300|}}\\
-  - Choose Site Permissions from the menu.
+\\ 2) Install the file vlc-x.x.x-os from your download folder.\\
-  - Half way down the list you should see Adobe Flash
+\\ 3) Verify that the publisher is VideoLAN.\\
-  - Click on the drop down and choose "Allow"
+\\
-  - Click on "Reset" when you are prompted to "Reset site Permissions"
+{{:faq:videolan-verified-publisher.jpg?300|}}\\
-  - A ribbon will appear below the website. "To see settings updates, refresh the page"
+\\
-  - Click Refresh button.
+) Run through the directions on the installer.\\
-{{:faq:edge-flash-playback.jpg?450|}}
-===== Update Flash =====
+----
-Sometimes your flash player may not be installed, too old or out of date.  A common symptom is that you can hear the video but not see the image.   Download and install the player, free of charge, from [[http://www.adobe.com/products/flashplayer/|http://www.adobe.com/products/flashplayer/]].
+===== Play your downloaded training videos using VLC =====
+  * Simply double click on the videos from your download folder to launch VLC media player\\
+{{:faq:use-vlc-player-for-training-videos.jpg?300|}}\\
+  * Use the player's controls to pause, play, and scroll through the video.\\
+  * For additional help using VLC media player please refer to the help section within the player.