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faq:problems_viewing-hearing_the_videos

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faq:problems_viewing-hearing_the_videos [2020/03/26 17:37 (4 years ago)] kevinfaq:problems_viewing-hearing_the_videos [2021/03/10 10:10 (3 years ago)] (current) tanya
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-====== Unable to watch and / or hear training videos ======+====== How to Watch Training Videos ====== 
 +see [[https://support.windwardsoftware.com/a/solutions/articles/66000481499]]
  
-Our selfhelp uses the Adobe flash player for video content.  Flash will continue to be supported until December 31st, 2020.+<note important>Our self-help now uses VLC media player for video content.\\ [[https://www.videolan.org/vlc/index.html|Download VLC Here]]</note>
  
-===== Can't See the Video ==== +----
-Often this is the browser defaulting to not allowing Flash content.  If you do not have flash installed download from [[http://www.adobe.com/products/flashplayer/|Adobe Flashplayer website]].+
  
 +===== Install VLC media player =====
  
-==== To enable Flash in Google Chrome ==== +1) Download the VLC media player from [[https://www.videolan.org/vlc/index.html]] and select the version for your operating system.\\  
-  - Click on the "View Site Information" bubble to the right of the wiki website link+{{:faq:vlc-media-player.jpg?300|}}\\  
-  From the dropdown choose "Allow" for Flash+\\ 2) Install the file vlc-x.x.x-os from your download folder.\\  
-  You will be prompted to reload "To Apply your updated settings to this site, reload this page" +\\ 3) Verify that the publisher is VideoLAN.\\  
-{{:faq:chrome-flash-playback.jpg?450|}}+\\   
 +{{:faq:videolan-verified-publisher.jpg?300|}}\\ 
 +\\  
 +4) Run through the directions on the installer.\\ 
  
-====To enable Flash in Microsoft Edge==== +----
-  Click on the "View Site Information" bubble to the right of the wiki website link. +
-  Choose Site Permissions from the menu. +
-  Half way down the list you should see Adobe Flash  +
-  Click on the drop down and choose "Allow" +
-  - Click on "Reset" when you are prompted to "Reset site Permissions" +
-  - A ribbon will appear below the website. "To see settings updates, refresh the page" +
-  - Click Refresh. +
-{{:faq:edge-flash-playback.jpg?450|}}+
  
-===== Update Flash ===== 
-Sometimes your flash player may not be installed, too old or out of date.  A common symptom is that you can hear the video but not see the image.   Download and install the player, free of charge, from [[http://www.adobe.com/products/flashplayer/|http://www.adobe.com/products/flashplayer/]]. 
  
 +===== Play your downloaded training videos using VLC =====
 +
 +  * Simply double click on the videos from your download folder to launch VLC media player\\ 
 +{{:faq:use-vlc-player-for-training-videos.jpg?300|}}\\ 
 +  * Use the player's controls to pause, play, and scroll through the video.\\  
 +  * For additional help using VLC media player please refer to the help section within the player.
 +
 + 
faq/problems_viewing-hearing_the_videos.1585269454.txt.gz · Last modified: 2020/03/26 17:37 (4 years ago) by kevin