Differences

This shows you the differences between two versions of the page.

--- faq:problems_viewing-hearing_the_videos [2020/03/26 10:21 (4 years ago)] – kevin
+++ faq:problems_viewing-hearing_the_videos [2021/03/10 10:10 (3 years ago)] (current) – tanya
@@ Line 1: / Line 1: @@
-====== Unable to watch and / or hear training videos ======
+====== How to Watch Training Videos ======
+see [[https://support.windwardsoftware.com/a/solutions/articles/66000481499]]
-Our wiki and mywindward.wws5.com selfhelp use flash players for video content.  There are two possible problems that could cause video playback issues using the flash player.
+<note important>Our self-help now uses VLC media player for video content.\\ [[https://www.videolan.org/vlc/index.html|Download VLC Here]]</note>
-<note>Flash will continue to be supported until December 31st, 2020.  We are working on migrating our content.</note>
+----
-==== Can't See the Video ====
+===== Install VLC media player =====
-Often this is the browser defaulting to not allowing Flash.  To enable Flash in [[https://www.google.com/chrome/|Google Chrome]].
-  - Click on the "View Site Information" bubble to the right of the wiki website link.
-  - From the dropdown choose "Allow" for Flash.
-  - You will be prompted to reload "To Apply your updated settings to this site, reload this page"
-{{:faq:chrome-flash-playback.jpg?450|}}
-==== Update Flash ====
+) Download the VLC media player from [[https://www.videolan.org/vlc/index.html]] and select the version for your operating system.\\
-Sometimes your flash player may not be installed, too old or out of date.  A common symptom is that you can hear the video but not see the image.   Download and install the player, free of charge, from [[http://www.adobe.com/products/flashplayer/|http://www.adobe.com/products/flashplayer/]]   This should only take a few moments.
+{{:faq:vlc-media-player.jpg?300|}}\\
+\\ 2) Install the file vlc-x.x.x-os from your download folder.\\
+\\ 3) Verify that the publisher is VideoLAN.\\
+\\
+{{:faq:videolan-verified-publisher.jpg?300|}}\\
+\\
+) Run through the directions on the installer.\\
+----
+===== Play your downloaded training videos using VLC =====
+  * Simply double click on the videos from your download folder to launch VLC media player\\
+{{:faq:use-vlc-player-for-training-videos.jpg?300|}}\\
+  * Use the player's controls to pause, play, and scroll through the video.\\
+  * For additional help using VLC media player please refer to the help section within the player.