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Our wiki and mywindward.wws5.com selfhelp use flash players for video content. There are two possible problems that could cause video playback issues using the flash player.
Often this is the browser defaulting to not allowing Flash. To enable Flash in Google Chrome.
Sometimes your flash player may not be installed, too old or out of date. A common symptom is that you can hear the video but not see the image. Download and install the player, free of charge, from http://www.adobe.com/products/flashplayer/ This should only take a few moments.