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faq:problems_viewing-hearing_the_videos

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Unable to watch and / or hear training videos

Our wiki and mywindward.wws5.com selfhelp use flash players for video content. There are two possible problems that could cause video playback issues using the flash player.

Flash will continue to be supported until December 31st, 2020. We are working on migrating our content.

Can't See the Video

Often this is the browser defaulting to not allowing Flash. To enable Flash in Google Chrome.

  1. Click on the “View Site Information” bubble to the right of the wiki website link.
  2. From the dropdown choose “Allow” for Flash.
  3. You will be prompted to reload “To Apply your updated settings to this site, reload this page”

Update Flash

Sometimes your flash player may not be installed, too old or out of date. A common symptom is that you can hear the video but not see the image. Download and install the player, free of charge, from http://www.adobe.com/products/flashplayer/ This should only take a few moments.

faq/problems_viewing-hearing_the_videos.1585243276.txt.gz · Last modified: 2020/03/26 10:21 (4 years ago) by kevin