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--- faq:problems_viewing-hearing_the_videos [2008/02/20 15:18 (16 years ago)] – dennis
+++ faq:problems_viewing-hearing_the_videos [2021/03/10 10:10 (3 years ago)] (current) – tanya
@@ Line 1: / Line 1: @@
-====== Unable to watch and / or hear the training videos ======
+====== How to Watch Training Videos ======
+see [[https://support.windwardsoftware.com/a/solutions/articles/66000481499]]
-===== There are two possible problems. =====
+<note important>Our self-help now uses VLC media player for video content.\\ [[https://www.videolan.org/vlc/index.html|Download VLC Here]]</note>
-==== Try this first ====
-The first is that your flash player is too old and out of date.  We use the latest Flash software for creating our marketing and training videos because the images are crisper and clearer and are faster to download.  A common symptom is that you can hear the video but not see the image.   Download and install the new player, free of charge, from [[http://www.adobe.com/products/flashplayer/|http://www.adobe.com/products/flashplayer/]]   This should only take a few moments.
-==== Try this second if the first doesn't work ====
+----
-The second problem may be the codec used by the video system.  If you are unable to view the training videos and / or are unable to here them, try downloading and installing the latest K-LITE CODEC pack from the following WEB site:  [[http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm|http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm]]  Download the Full version and install using the defaults provided. That should resolve any display / audio issues with watching our training videos.
+===== Install VLC media player =====
+) Download the VLC media player from [[https://www.videolan.org/vlc/index.html]] and select the version for your operating system.\\
+{{:faq:vlc-media-player.jpg?300|}}\\
+\\ 2) Install the file vlc-x.x.x-os from your download folder.\\
+\\ 3) Verify that the publisher is VideoLAN.\\
+\\
+{{:faq:videolan-verified-publisher.jpg?300|}}\\
+\\
+) Run through the directions on the installer.\\
+----
+===== Play your downloaded training videos using VLC =====
+  * Simply double click on the videos from your download folder to launch VLC media player\\
+{{:faq:use-vlc-player-for-training-videos.jpg?300|}}\\
+  * Use the player's controls to pause, play, and scroll through the video.\\
+  * For additional help using VLC media player please refer to the help section within the player.