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--- faq:problems_viewing-hearing_the_videos [2008/01/29 11:52 (16 years ago)] – created bob
+++ faq:problems_viewing-hearing_the_videos [2021/03/10 10:10 (3 years ago)] (current) – tanya
@@ Line 1: / Line 1: @@
-====== Unable to watch and / or hear the training videos ======
+====== How to Watch Training Videos ======
+see [[https://support.windwardsoftware.com/a/solutions/articles/66000481499]]
-If you are unable to view the training videos and / or are unable to here them, try downloading and installing the latest K-LITE CODEC pack from the following WEB site:
+<note important>Our self-help now uses VLC media player for video content.\\ [[https://www.videolan.org/vlc/index.html|Download VLC Here]]</note>
-http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
+----
-Download the Full version and install using the defaults provided. That should resolve any display / audio issues with watching our training videos.
+===== Install VLC media player =====
+) Download the VLC media player from [[https://www.videolan.org/vlc/index.html]] and select the version for your operating system.\\
+{{:faq:vlc-media-player.jpg?300|}}\\
+\\ 2) Install the file vlc-x.x.x-os from your download folder.\\
+\\ 3) Verify that the publisher is VideoLAN.\\
+\\
+{{:faq:videolan-verified-publisher.jpg?300|}}\\
+\\
+) Run through the directions on the installer.\\
+----
+===== Play your downloaded training videos using VLC =====
+  * Simply double click on the videos from your download folder to launch VLC media player\\
+{{:faq:use-vlc-player-for-training-videos.jpg?300|}}\\
+  * Use the player's controls to pause, play, and scroll through the video.\\
+  * For additional help using VLC media player please refer to the help section within the player.