Custom Video Archive

Messages on integrity report:
- AR type invoice A is posted to Cash

Additional description:
- There is a sell to GL posting to cash clearing.

Additional Notes
We will:
* Take a behind the scenes review
* Examine the invoice
* Review potential fixes

Expanded notes
* Behind the scenes: One side posts to AR other Posts to cash clearing. This is for use with tendering and should not show here.
* Examine the invoice: We find that there is a sell to GL posting that should not be there. This doesn't acurately reflect all the elements this transaction is trying to represent.
* Potential Fixes: Proper steps would be to follow a proper RMA, and/or contra process. Please note that you should review documentation on the RMA process and/or contra invoices to find a more correct process. It may also be useful to talk about this process with your implementation coordinator or a support technician.
* For more of a quick fix you could switch the invoice to post to 2999 and then create a Journal entry to move the value from 2999 to cash clearing. This just avoids the error message, but doesn't accurately record the activity for this transaction.

Click here to begin playback.