Differences

This shows you the differences between two versions of the page.

--- windward_terminal_lockout [2020/04/27 11:01 (4 years ago)] – kevin
+++ windward_terminal_lockout [2020/04/27 11:11 (4 years ago)] (current) – kevin
@@ Line 1: / Line 1: @@
 ====== Windward Terminal Lockout ======
+When attempting to log into System Five the terminal is locked out by showing a red terminal box.
+{{info_qa:it_svcs:red_terminal.jpg|}}
-**Problem**
-When attempting to log into System Five the terminal is locked out by showing a red terminal box as shown in figure 1.
-{{info_qa:it_svcs:red_terminal.jpg|}}\\
+===== System Five is Minimized =====
-**Figure 1** - Locked terminal ID
+The locked terminal has been used by System Five and is already open on the current computer in a minimized state.
+Look in your Windows taskbar to see if it is minimized.  If it is click System Five to open.
+===== Terminal in use by Another Computer =====
+From a computer that can sign into System Five, determine which user is signed in using the terminal.
+ [[videos:users_logged_in1005311530|Video overview of finding users logged into System Five]]
+  - Run the "Point of Sale Transaction Report"
+  - Click Next to see a list of stations and users signed into them.
+  - Go find that user and sign them out of your terminal.
+  - Click the Close button in the "Point of Sale Transaction Report"
+Start System Five again on the locked out computer and the ID number should be active again.
-\\
 ===== System Five on Cloud =====
@@ Line 19: / Line 34: @@
   - Shutdown and reboot the affected terminal.
-  - Log into the server and go to **Setup Tools -> Utilities -> File Check**.
+  - Log in to the server and go to **Setup Tools -> Utilities -> File Check**.
   - Run the File check and stop at the screen showing the list of users signed in.
   - Go back to your 'stuck' terminal and attempt to log it in, the terminal number should be released and ready for your use.
-===== File Check =====
-The locked terminal has been used on another computer or it may already be open on the current computer in a minimized state.  Check if System Five is minimized first.  If it is not, determine which computer is using the terminal and log System Five out of that computer.  Start System Five again on the locked out computer and the ID number should be active again.
-If you need assistance locating the stations users are logged into, follow the link below:
-[[videos:users_logged_in1005311530|Finding users logged into System Five]]
 ===== Override Force Machine =====
-A forcemachine argument is used in the System Five startup icon that locks the terminal to the specific computer.  Some settings are dependant on the terminal ID in System Five thus we can only log that terminal into a specific computer.  In the event that the terminal ID has been used on another computer then we may need to override the forcemachine argument.
+A force machine argument is used in the System Five startup icon that locks the terminal to the specific computer.  Some settings are dependant on the terminal ID in System Five thus we can only log that terminal into a specific computer.  In the event that the terminal ID has been used on another computer then we may need to override the force machine argument.
+The process for [[videos:force_machine_lockout1005311606|Override Forcemachine]].
-The process for override the forcemachine login can be found in the link below:
-[[videos:force_machine_lockout1005311606|Override forcemachine setting]]