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windward_terminal_lockout [2020/04/27 11:01]
kevin
windward_terminal_lockout [2020/04/27 11:11] (current)
kevin
Line 1: Line 1:
 ====== Windward Terminal Lockout ====== ====== Windward Terminal Lockout ======
 +When attempting to log into System Five the terminal is locked out by showing a red terminal box.
 +{{info_qa:​it_svcs:​red_terminal.jpg|}}
  
-**Problem** 
  
-When attempting to log into System Five the terminal is locked out by showing a red terminal box as shown in figure 1. 
  
-{{info_qa:​it_svcs:​red_terminal.jpg|}}\\ +===== System Five is Minimized ===== 
-**Figure 1** Locked ​terminal ID+ 
 +The locked terminal has been used by System Five and is already open on the current computer in a minimized state  
 + 
 +Look in your Windows taskbar to see if it is minimized. ​ If it is click System Five to open. 
 + 
 +===== Terminal in use by Another Computer ===== 
 + 
 +From a computer that can sign into System Five, determine which user is signed in using the terminal.  
 + ​[[videos:​users_logged_in1005311530|Video overview of finding users logged into System Five]] 
 + 
 +  ​Run the "Point of Sale Transaction Report"​ 
 +  - Click Next to see a list of stations and users signed into them. 
 +  - Go find that user and sign them out of your terminal
 +  - Click the Close button in the "Point of Sale Transaction Report"​ 
 + 
 +Start System Five again on the locked out computer and the ID number should be active again. 
  
-\\ 
  
 ===== System Five on Cloud ===== ===== System Five on Cloud =====
Line 19: Line 34:
  
   - Shutdown and reboot the affected terminal.   - Shutdown and reboot the affected terminal.
-  - Log into the server and go to **Setup Tools -> Utilities -> File Check**.+  - Log in to the server and go to **Setup Tools -> Utilities -> File Check**.
   - Run the File check and stop at the screen showing the list of users signed in.   - Run the File check and stop at the screen showing the list of users signed in.
   - Go back to your '​stuck'​ terminal and attempt to log it in, the terminal number should be released and ready for your use.   - Go back to your '​stuck'​ terminal and attempt to log it in, the terminal number should be released and ready for your use.
  
-===== File Check ===== 
  
-The locked terminal has been used on another computer or it may already be open on the current computer in a minimized state. ​ Check if System Five is minimized first. ​ If it is not, determine which computer is using the terminal and log System Five out of that computer. ​ Start System Five again on the locked out computer and the ID number should be active again. 
- 
-If you need assistance locating the stations users are logged into, follow the link below: 
- 
-[[videos:​users_logged_in1005311530|Finding users logged into System Five]] 
  
 ===== Override Force Machine ===== ===== Override Force Machine =====
  
-forcemachine ​argument is used in the System Five startup icon that locks the terminal to the specific computer. ​ Some settings are dependant on the terminal ID in System Five thus we can only log that terminal into a specific computer. ​ In the event that the terminal ID has been used on another computer then we may need to override the forcemachine ​argument.+force machine ​argument is used in the System Five startup icon that locks the terminal to the specific computer. ​ Some settings are dependant on the terminal ID in System Five thus we can only log that terminal into a specific computer. ​ In the event that the terminal ID has been used on another computer then we may need to override the force machine ​argument
 + 
 +The process for [[videos:​force_machine_lockout1005311606|Override Forcemachine]].
  
-The process for override the forcemachine login can be found in the link below: 
  
-[[videos:​force_machine_lockout1005311606|Override forcemachine setting]] 
  
windward_terminal_lockout.txt · Last modified: 2020/04/27 11:11 by kevin