windward_terminal_lockout
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windward_terminal_lockout [2010/08/26 17:00 (14 years ago)] – andrew | windward_terminal_lockout [2020/04/27 11:11 (4 years ago)] (current) – kevin | ||
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====== Windward Terminal Lockout ====== | ====== Windward Terminal Lockout ====== | ||
+ | When attempting to log into System Five the terminal is locked out by showing a red terminal box. | ||
+ | {{info_qa: | ||
- | **Problem** | ||
- | When attempting to log into System Five the terminal is locked out by showing a red terminal box as shown in figure 1. | ||
- | {{info_qa: | + | ===== System Five is Minimized ===== |
- | **Figure 1** - Locked terminal ID | + | |
- | \\ | + | The locked terminal has been used by System Five and is already open on the current computer in a minimized state. |
- | **Solution 1** | + | |
+ | Look in your Windows taskbar to see if it is minimized. | ||
+ | |||
+ | ===== Terminal in use by Another Computer ===== | ||
+ | |||
+ | From a computer that can sign into System Five, determine which user is signed in using the terminal. | ||
+ | | ||
+ | |||
+ | - Run the "Point of Sale Transaction Report" | ||
+ | - Click Next to see a list of stations and users signed into them. | ||
+ | - Go find that user and sign them out of your terminal. | ||
+ | - Click the Close button in the "Point of Sale Transaction Report" | ||
+ | |||
+ | Start System Five again on the locked out computer and the ID number should be active again. | ||
+ | |||
+ | |||
+ | |||
+ | ===== System Five on Cloud ===== | ||
+ | |||
+ | If you are not [[sign_out_of_system_five_on_cloud|signing out]] of terminals in our System Five on Cloud environment you may receive a red terminal. | ||
+ | |||
+ | ===== File Check ===== | ||
This solution requires running the File Check utility but exiting after viewing the list of users signed in. | This solution requires running the File Check utility but exiting after viewing the list of users signed in. | ||
- Shutdown and reboot the affected terminal. | - Shutdown and reboot the affected terminal. | ||
- | - Log into the server and go to **Setup Tools -> Utilities -> File Check**. | + | - Log in to the server and go to **Setup Tools -> Utilities -> File Check**. |
- Run the File check and stop at the screen showing the list of users signed in. | - Run the File check and stop at the screen showing the list of users signed in. | ||
- Go back to your ' | - Go back to your ' | ||
- | \\ | ||
- | **Solution 2** | ||
- | |||
- | The locked terminal has been used on another computer or it may already be open on the current computer in a minimized state. | ||
- | |||
- | If you need assistance locating the stations users are logged into, follow the link below: | ||
- | |||
- | [[http:// | ||
- | \\ | ||
- | **Solution 3** | ||
- | A forcemachine arguement is used in the System Five startup icon that locks the terminal to the specific computer. | + | ===== Override Force Machine ===== |
- | The process for override | + | A force machine argument is used in the System Five startup icon that locks the terminal to the specific computer. |
- | [[http:// | + | The process for [[videos: |
- | ---- | ||
- | Editor: arose\\ | ||
- | System Five version: 5.60.0.39 | ||
windward_terminal_lockout.txt · Last modified: 2020/04/27 11:11 (4 years ago) by kevin