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wear_explained [2018/02/21 16:09]
swind [Troubleshooting]
wear_explained [2018/10/26 09:15] (current)
swind [Troubleshooting]
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 Ideally the FTP should be configured across a VPN, but at a minimum it should be a Static (non changing) IP Address. If the IP Address changes, the polling application (S5Poll.exe) will not be able to find the FTP. A Hosted FTP is another alternative,​ because the hosted FTP will always resolve to a web domain such as wws5.com. This solves the problem of a changing IP address, because the domain name will always point to the correct or current IP Address. ​ Ideally the FTP should be configured across a VPN, but at a minimum it should be a Static (non changing) IP Address. If the IP Address changes, the polling application (S5Poll.exe) will not be able to find the FTP. A Hosted FTP is another alternative,​ because the hosted FTP will always resolve to a web domain such as wws5.com. This solves the problem of a changing IP address, because the domain name will always point to the correct or current IP Address. ​
  
-The FTP MUST be a standard (Active or Passive) FTP. It CANNOT be Secure or SFTP.  This doesn’t mean that the FTP is accessible to everyone. Standard and Secure only relates to the protocols that software programs use to access the FTP. A standard FTP setup will allow a software program to send non-encrypted information back and forth between multiple locations. Secure or SFTP requires information to be encrypted and decrypted in both directions. and S5Poll.exe cannot communicate using that secure FTP protocol. ​+The FTP MUST be a standard (Active or Passive) FTP. It **CANNOT** be Secure or SFTP.  This doesn’t mean that the FTP is accessible to everyone. Standard and Secure only relates to the protocols that software programs use to access the FTP. A standard FTP setup will allow a software program to send non-encrypted information back and forth between multiple locations. Secure or SFTP requires information to be encrypted and decrypted in both directions. and S5Poll.exe ​(Windward Software'​s Application that communicates with the FTP) cannot communicate using that secure FTP protocol. ​
  
-The Windward S5Poll.exe program that is used for WEAR, does not encrypt the data going back and forth between the FTP, Main Dataset and Remote Locations. Instead, The S5Poll.exe application breaks the data up into xml files before it sends them to the FTP, and then when it is receiving the new information,​ receives the xml files, ​and converts the XML files back into useable information (invoices, inventory quantities, customer and supplier information) at each location. ​+The Windward S5Poll.exe program that is used for WEAR, does not encrypt the data going back and forth between the FTP, Main Dataset and Remote Locations. Instead, The S5Poll.exe application breaks the data up into XML and BTR files, and compresses them back into one small file before it sends them to the FTP, and then when it is receiving the new information, ​it receives the compressed file and extracts it back into XML and BTR files, then converts them back into useable information (invoices, inventory quantities, customer and supplier information) at each location.  
 + 
 +Because sensitive credit card information isn't sent back and forth between locations, the WEAR application is PCI Compliant.
  
  
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 ====== Troubleshooting ====== ====== Troubleshooting ======
  
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 +----
  
  
-Created by Steve Wind February 20 2018 
  
 +Created by Steve Wind February 20 2018 \\
 +Updated October 26 2018
  
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wear_explained.1519258197.txt.gz · Last modified: 2018/02/21 16:09 by swind