Differences

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--- troubleshooting_ingenico_6550_6780 [2012/05/02 17:02 (12 years ago)] – lcordell
+++ troubleshooting_ingenico_6550_6780 [2021/05/11 22:31 (3 years ago)] (current) – medano
@@ Line 1: / Line 1: @@
-[[http://wws5.com/|{{http://wws5.com/images/topxxxgif-ani.gif  |Windward Software}}]]
@@ Line 10: / Line 10: @@
 http://wiki.wws5.com/doku.php?id=pos_devices_-_signature_capture&s=6550
-To setup the , you need to download the following file from Windward's FTP site
+To set up the , you need to download the following file from Windward's FTP site
 ftp://ftp.windward-ca.com/pub/special/ingenico_s5.zip
@@ Line 18: / Line 18: @@
 error: pinpad opos_not claimed 103
-This error occurred when we tried to load the forms during the set up in the setup wizard. Customer had moved computer while it was up and running and the power supply was inadvertently unplugged from the serial port adapter, which appeared to have blown the serial port. So we were not able to connect the device serially to the computer. We then attempted to connect through TCPIP. After following the instructions on "Using Under Terminal Services" in the Ingenico6xxx.chm file (Windows help file located in the installation folder c:\ingenico_s5), we were still unable to get the pinpad to work. We continued to get the "pinpad opos_not claimed 103" error every time we tried to send the forms to it.
+This error occurred when we tried to load the forms during the set up in the setup wizard. The customer had moved the computer while it was up and running and the power supply was inadvertently unplugged from the serial port adapter, which appeared to have blown the serial port. So we were not able to connect the device serially to the computer. We then attempted to connect through TCPIP. After following the instructions on "Using Under Terminal Services" in the Ingenico6xxx.chm file (Windows help file located in the installation folder c:\ingenico_s5), we were still unable to get the pinpad to work. We continued to get the "pinpad opos_not claimed 103" error every time we tried to send the forms to it.
 ====== Solving The Issue ======
-The first thing to check is that the Local IP Port in the device is set correctly. It should be set to 8001. If you set up more than one of these pin pads at a location each pinpad should have a different number, so pinpad 2 could be 8002, pinpad 3 could be 8003 etc. Also be aware that within the Setup Wizard, in the pinpad setup, the Port Number must match that number you set in the pinpad.
+The first thing to check is that the Local IP Port in the device is set correctly. It should be set to 8001. If you set up more than one of these pin pads at a location each pinpad should have a different number, so pinpad 2 could be 8002, pinpad 3 could be 8003, etc. Also be aware that within the Setup Wizard, in the pinpad setup, the Port Number must match that number you set in the pinpad.
-Also if the pinpad has been previously set up as a serial or USB connection, you may need to delete the SignatureCapture key in the registry. To do this, go to the start button, and select run, then type regedit, and hit enter. now browse to: HKEY_LOCAL_MACHINE\SOFTWARE\OLEforRetail\ServiceOPOS. Click on SignatureCapture. then right click on it and select Delete from the drop down. Now reinstall the Ingenico software, and make the necessary changes for the connection type. This should allow you to update the forms from the setup wizard now.
+Also if the pinpad has been previously set up as a serial or USB connection, you may need to delete the SignatureCapture key in the registry. To do this, go to the start button, and select run, then type regedit, and hit enter. now browse to: HKEY_LOCAL_MACHINE\SOFTWARE\OLEforRetail\ServiceOPOS. Click on SignatureCapture. then right-click on it and select Delete from the drop-down. Now reinstall the Ingenico software, and make the necessary changes for the connection type. This should allow you to update the forms from the setup wizard now.
-== Steve Wind Sept 29 2010 ==
-====== 2012 Revisions ======
-I6550
-------
-The following is a little revision to help in the use of setting up the Ingenico as there has been some recent problems getting it set up. Mainly we need to be sure that the correct drivers are installed, the older 2.5.0 drivers do not even come with form8, which is needed in the current version as of today 6.0.60.x. These can be found here: ftp://ftp.windward-ca.com/pub/special/ingenico_s5_latest.7z
-Inside the install directory of this is the batch file install(Run As Administrator) this will install the com objects, the form designer and the setup tools.
+== Steve Wind Sept 29, 2010 ==
-If this is over terminal services and running serial, make sure that you have the correct port forwarded. Test out loading a form through the designer, i.e. Open one of the forms in the ingenico_s5\i6550\forms directory, and try loading it into the pad. If it doesn't load onto the pad, double check the settings. Make sure baud rate is correct, com port is correct etc. If you can confirm this in the ingenico setup, then you will need to go into the setup of the pinpad itself.
-Hold [1] [Cancel] & [Enter] together on the pin pad then hold [1] [3] [Enter] until the menu opens. Go to the Supervisor Menu, password 2634. Go to Setup Ports and check that Port 1 and Port 3 is set up correctly. If this is a serial, we need to make sure that one of these hasn't accidentally been set to Ethernet. If both of these are RS232 for serial (If this is a serial connection) and booting up the pin pad throws up a port error, we can try setting the Host Port to Com 1, which can be found in the same Setup Port menu. When you boot up, after initializing, it should come up saying something like HostPort:RS232. This means the pad should be good to go. Try loading in the forms from the Form Designer, if it loads, then the pad should be set up correctly. Try this on term serv too, if the form doesn't go across on Term Serv, make sure that the correct ports are forwarded, open up CMD and search for this by typing     CHANGE PORT /QUERY     then hitting enter. This should show a list of ports being forwarded. Make sure the settings are the same as in the local machine setup and you should be good to go.
-== Leslie Cordell May 02 2012 ==