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How to handle RMA's (Return Merchandise Authorization) that include serialized parts.
The following tutorial shows one way of handling RMA's for serialized parts.
Note: this article is also publicly available at http://wiki.wws5.com/share/RMA_with_serialized_replacement_parts1002081019.html
rma_with_serialized_replacement_parts1002081019.flv
Created by Harry Czerednikow at 2/8/2010 10:19:32 AM
