tips_on_avoiding_fraudulent_credit_card_transactions
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| tips_on_avoiding_fraudulent_credit_card_transactions [2011/02/18 09:22 (13 years ago)] – craig | tips_on_avoiding_fraudulent_credit_card_transactions [2011/06/14 10:14 (13 years ago)] – craig | ||
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| ^**On a charge back request, if the merchant did not have the customer sign the credit card transaction slip, and the merchant did not verify the signature against the card signature, the merchant is usually held responsible for that transaction.**^ | ^**On a charge back request, if the merchant did not have the customer sign the credit card transaction slip, and the merchant did not verify the signature against the card signature, the merchant is usually held responsible for that transaction.**^ | ||
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| If you are unable to obtain a signature and verify the signature the following tips may help to minimize fraudulent transactions.\\ These tips will not protect you in the event of a charge-back request, but they will help prevent the charge back requests from occurring in the first place. | If you are unable to obtain a signature and verify the signature the following tips may help to minimize fraudulent transactions.\\ These tips will not protect you in the event of a charge-back request, but they will help prevent the charge back requests from occurring in the first place. | ||
| - | * Ask for Photo Identification. | ||
| * Ask for the CVV number. This may only prove that the thief has stolen the card, not just the card number. | * Ask for the CVV number. This may only prove that the thief has stolen the card, not just the card number. | ||
| * Use address verification. __Only__ ship to the address provided and require signature on delivery. | * Use address verification. __Only__ ship to the address provided and require signature on delivery. | ||
| * Do not allow the customer to phone in an order and have someone else pick up the order. Perhaps offer to have it delivered and obtain a signature when it has been delivered. | * Do not allow the customer to phone in an order and have someone else pick up the order. Perhaps offer to have it delivered and obtain a signature when it has been delivered. | ||
| * An obtained signature only protects you if the signature matches. A faxed or mailed in signature only protects you if it was the actual card holder who made the transaction. It does not protect you against someone else making the transaction. | * An obtained signature only protects you if the signature matches. A faxed or mailed in signature only protects you if it was the actual card holder who made the transaction. It does not protect you against someone else making the transaction. | ||
| - | * If a customer has written "ASK FOR PHOTO ID" in their card signature panel, you can not verify the the card holder signature. You should however have them sign and verify | + | * If a customer has written "ASK FOR PHOTO ID" in their card signature panel, you can not verify the the card holder signature, and according to most merchant agreements you MUST NOT accept |
| * Every transaction must be authorized. If a transaction declines, the amount should not be split into smaller amounts. This could result in the cardholder not recognizing the transaction. Simply ask for another form of payment. | * Every transaction must be authorized. If a transaction declines, the amount should not be split into smaller amounts. This could result in the cardholder not recognizing the transaction. Simply ask for another form of payment. | ||
| + | * **Asking for Photo Identification may be in violation of your merchant agreement**. Some states have laws that allow or disallow asking for Photo ID. Asking for ID if the card is unsigned is allowed, also if you have to call in for authorization, | ||
| To respond to fraud related charge backs, ensure you provide all supporting documentation including signed, swiped sales receipts, imprints for manually entered transactions, | To respond to fraud related charge backs, ensure you provide all supporting documentation including signed, swiped sales receipts, imprints for manually entered transactions, | ||
tips_on_avoiding_fraudulent_credit_card_transactions.txt · Last modified: 2013/08/21 09:15 (11 years ago) by craig