support_video_playback_issue
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support_video_playback_issue [2017/09/26 11:47 (7 years ago)] – swind | support_video_playback_issue [2017/09/26 11:50 (7 years ago)] – swind | ||
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====== Detailed Problem Solution ====== | ====== Detailed Problem Solution ====== | ||
- | Determine what web browser you are using? | + | Determine what web browser you are using?\ |
+ | |||
+ | **Microsoft Internet Explorer** | ||
< | < | ||
- | **Microsoft | + | Internet Explorer should work. If it doesn’t… Try enabling or disabling Protected Mode. |
[[https:// | [[https:// | ||
or | or | ||
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</ | </ | ||
+ | **Mozilla FireFox** | ||
< | < | ||
- | **Mozilla | + | FireFox requires a plug in to play Flash videos (support Videos) |
[[https:// | [[https:// | ||
or | or | ||
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</ | </ | ||
+ | **Microsoft Edge** | ||
< | < | ||
- | **Microsoft | + | Edge had a warning saying that flash videos are not enabled, do you want to allow. |
If you don’t see this error you can follow the instructions from Adobe to enable it. | If you don’t see this error you can follow the instructions from Adobe to enable it. | ||
[[https:// | [[https:// | ||
</ | </ | ||
+ | **Google Chrome** | ||
< | < | ||
- | **Google | + | Chrome has security settings that prevent Flash videos from running |
click on the three dots next to the search bar. | click on the three dots next to the search bar. | ||
Select Settings from the drop down – Scroll down to the bottom of the screen and click on the down arrow next to Advanced to expand the menu – Click on Content Settings – Click on Flash - allow sites / ask first / allow | Select Settings from the drop down – Scroll down to the bottom of the screen and click on the down arrow next to Advanced to expand the menu – Click on Content Settings – Click on Flash - allow sites / ask first / allow |
support_video_playback_issue.txt · Last modified: 2021/05/11 21:55 (3 years ago) by jdayanan