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support_admin_email_templates [2018/02/07 09:32]
kpenafort [Email Requests For Support (Next Day Callback)]
support_admin_email_templates [2018/02/07 09:41] (current)
kpenafort
Line 115: Line 115:
 This is to confirm receipt of your voice message. A support ticket has been created for your request and one of our technicians will be contacting you on or before <insert date> to assist. This is to confirm receipt of your voice message. A support ticket has been created for your request and one of our technicians will be contacting you on or before <insert date> to assist.
  
 +
 +
 +Regards,
 +
 +<Your Email Signature>​
 +</​code>​
 +
 +===== Pervasive V12 Upgrades =====
 +
 +<​code>​Hi <​customer name>:
 + 
 +
 +I am emailing you in order to set an appointment for the PSQL Upgrade from <insert their current version of PSQL> to V12. This needs to be done during your non-business hours as you need to be out of the system during the process. The technician will be uninstalling <insert their current version of PSQL> and then install V12 on each computer with System Five.
 +
 +Also we need information on the following prior to your appointment in order to ensure computer compatibility to Pervasive V12:
 +
 +• How many computers do you have System Five on (server and workstations)? ​
 +• What are the Operating Systems of these computers?
 +• Do you have another accounting software (e.g. Sage) installed on your servers where System Five is installed and are you still using it(Y/N)?
 +
 +For your reference as well, here is a link that lists the compatible Operating Systems for PSQL V12: http://​www.pervasive.com/​database/​Home/​Products/​PSQLv12/​v12OSSupport.aspx
 +
 +If your computer’s operating system is not compatible with PSQL V12, we will not perform the Pervasive upgrade on that computer to prevent issues from happening as a result of incompatibility.
 +
 +You may reply to this email or call support at 1-800-663-5750 to arrange the appointment or if you have further questions. Thank you and have a nice day!
  
  
support_admin_email_templates.txt · Last modified: 2018/02/07 09:41 by kpenafort