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support_admin_email_templates [2018/02/07 09:41]
kpenafort
support_admin_email_templates [2018/07/03 09:22] (current)
kpenafort [Customer Still Not Ready to Set Appointment]
Line 43: Line 43:
 Good day! Good day!
  
-This is to inform you that we are closing the ticket for <insert ticket ​issue egPervasive Upgrade, Live upgrade> as we’ve kept them open for more than 15 days now and you are not ready yet to schedule the appointment. Whenever ​you are ready to set the appointment for this, just give us a call. Please do call us at least 3-5 days prior to your planned appointment date as appointments are usually booked 3-5 days before.+A support ​ticket ​was opened ​for you on <​DATE>​ regarding ​<issue>We have attempted ​to contact ​you on <phone number> with the following dates and time below:
  
-If you have any questionsplease feel free to email support@windwardsoftware.com or call our support hotline ​at 1-800-663-5750 ​for further assistance.+1st attempt – Date and Time <<- 1st LM Call (within customers business hours) 
 +2nd attempt – Date and Time <<- 2nd LM Call (within customers business hours)  
 +3rd attempt – Date and Time <<- 3rd LM Call (within customers business hours) 
 +4th attempt – Date and Time <<- 4th LM Call (within customers business hours) 
 +5th attempt – Date and Time <<- 5th LM Call (within customers business hours) 
 + 
 +An email was also sent last <date and time>. 
 + 
 +We have left a voicemail message each time we called <make sure this is true or change the wording> and also emailed, however we did not hear back from you. We have made one more attempt to contact you today but unfortunatelywe can’t seem to reach you when you are available. At this time, we are closing the support ​ticket as it has been kept open for more than 15 days nowWhenever you are ready to set the appointment for this, just give us a call. Please do call us at least 3-5 days prior to your planned appointment date as appointments are usually booked 3-5 days before. Just give us a call at 1-800-663-5750 ​or you may email support@windwardsoftware.com.
  
  
support_admin_email_templates.1518025283.txt.gz · Last modified: 2018/02/07 09:41 by kpenafort