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standalone_technical_information [2009/01/09 14:55]
cliff created
standalone_technical_information [2009/01/09 14:56] (current)
cliff
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 ====== Standalone Technical Information ====== ====== Standalone Technical Information ======
 ===== Scenarios: I can't log in ===== ===== Scenarios: I can't log in =====
-==== Data set comes up blank, and terminal number is red ====+ 
 +==== Behavior: ​Data set comes up blank, and terminal number is red ====
 === Scenario 1: my W: drive is not properly authenticated to the server === === Scenario 1: my W: drive is not properly authenticated to the server ===
 One of the issues that can come up is that your W: drive is there, but may have a red X over the icon for the mapped drive. You can find this icon by browsing to my computer. It is possible that there is still a problem and the red X does not show. One of the issues that can come up is that your W: drive is there, but may have a red X over the icon for the mapped drive. You can find this icon by browsing to my computer. It is possible that there is still a problem and the red X does not show.
 == Solution: == == Solution: ==
 If we browse to MyComputer and then double click on the W: drive it should show us the contents of the W: drive. At this point the red X will dissapear. Now try to re-open System 5 and you will be able to log in. If this does not work, please call Technical Support at Windward Software 1-800-663-5750. If we browse to MyComputer and then double click on the W: drive it should show us the contents of the W: drive. At this point the red X will dissapear. Now try to re-open System 5 and you will be able to log in. If this does not work, please call Technical Support at Windward Software 1-800-663-5750.
standalone_technical_information.txt · Last modified: 2009/01/09 14:56 by cliff