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Confirm with customer if device was supplied with their computer from IBC, or if device had been drop-shipped or obtained else-where.
In case supplied with computer from IBC, drivers and software will be pre-installed on computer. Otherwise, please download latest drivers from Honeywell.
(SP5500: http://www.honeywellaidc.com/en-US/resources/Pages/download.aspx?pid=5500)
If pre-installed, please do Not re-install.
1. Check assigned COM Port Number
2. Make sure cradle is plugged in to computer, and power
3. Make sure scanner is turned on
4. Check connection settings with Optimizer software
5. Have customer scan a couple products for testing
6. Check data can be downloaded from device
7. In System 5, Check command line is correct
Make sure IR Cradle, and correct COM port are specified in command line parameters
Refer to wiki page: http://training.wws5.com/doku.php?id=pos_devices_-_data_collectors.
Parameters data.txt,2,<COM Port>,1,1,1,1,1,0,0,2
With the SP5500, “Upload Via” will almost always be 2 (IR Cradle), please check COM port is correct as described from step 1, check in device manager to confirm.