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sp5500_install_on_windows_7_64_bit [2014/10/02 13:03]
swind
sp5500_install_on_windows_7_64_bit [2020/05/15 09:51] (current)
kevin
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-**SP5500 Optimus®S Series Data Collector**+====== ​SP5500 Optimus®S Series Data Collector ​====== 
 +<note warning>​As of January 14, 2020, Windows 7 is no longer supported by Windward Software or Microsoft. ​ This document has been left for archival purposes. ​  
 +</​note>​
  
 Before installing, be sure to determine if this scanner was purchased with the computer system from IBC. IBC preloads all the necessary drivers for these data collectors on the point of sale terminal, and sets up the command line parameters in the System Five Setup Wizard. Before installing, be sure to determine if this scanner was purchased with the computer system from IBC. IBC preloads all the necessary drivers for these data collectors on the point of sale terminal, and sets up the command line parameters in the System Five Setup Wizard.
Line 8: Line 10:
  
  
-**Question** +==== Optimus Software and Windows 7 ==== 
- +  ​* ​Is the Optimus Software Suite compatible with Windows 7? 
-Is the Optimus Software Suite compatible with Windows 7? +  ​* ​Is there any compatibility issue between the Optimus Software Suite and Windows 7? 
- +  ​* ​Is the Optimus Software Suite compatible with Windows Server 2008 R2? 
-Is there any compatibility issue between the Optimus Software Suite and Windows 7? +  ​* ​What does the error message: Unable to configure IR device mean?
- +
-Is the Optimus Software Suite compatible with Windows Server 2008 R2? +
- +
-What does the error message: Unable to configure IR device mean?+
  
 Applies to Applies to
- +  * SP5500 OptimusS, SP5502 OptimusS, SP5512 OptimusS, SP5533 OptimusSBT, SP5535 OptimusSBT, SP5600 OptimusR, SP5602 OptimusR, SP5604 OptimusR, SP5608 OptimusR, SP5650 OptimusRW, SP5654 OptimusRW  
-SP5500 OptimusS, SP5502 OptimusS, SP5512 OptimusS, SP5533 OptimusSBT, SP5535 OptimusSBT, SP5600 OptimusR, SP5602 OptimusR, SP5604 OptimusR, SP5608 OptimusR, SP5650 OptimusRW, SP5654 OptimusRW  +  ​* ​Optimus Software Suite
- +
-Optimus Software Suite +
- +
-**Answer**+
  
 Although the Optimus Software Suite does not have official support for Windows 7 nor for Windows 2008 Server R2, it has been tested on 32 bits and 64 bits editions of Windows 7 and Windows Server 2008 R2. However, some considerations must be taken into account. Although the Optimus Software Suite does not have official support for Windows 7 nor for Windows 2008 Server R2, it has been tested on 32 bits and 64 bits editions of Windows 7 and Windows Server 2008 R2. However, some considerations must be taken into account.
  
-1. Install the "​Optimus Software Suite" with administrator privileges. ​+  - Install the "​Optimus Software Suite" with administrator privileges.  
 +  - The first time are executed some applications of this suite they may ask for a missing OCX components. To avoid this issue, run the application with administrative privileges. To do this:  
 +  - Click with the right button the application icon (i.e. Optimizer)  
 +  - From the pop up menu, click on the option "Run as Administrator"​ 
 +  - From that moment the application/​s will register the missing OCX component and will run without any problems
  
-2. The first time are executed some applications of this suite they may ask for a missing OCX components. To avoid this issue, run the application with administrative privileges. To do this:  +**USB driver**
- +
-1. Click with the right button the application icon (i.e. Optimizer)  +
- +
-2. From the pop up menu, click on the option "Run as Administrator"​ +
- +
-3. From that moment the application/​s will register the missing OCX component and will run without any problems.  +
- +
-USB driver+
    
-The USB driver is included in the Optimus Software Suite. The stand-alone version of this driver can be downloaded clicking here (ftp://​ftp.handheld.com/​Solution%20Attachments/​KB-000005555/​CP210x_VCP_Win7.zip)+The USB driver is included in the Optimus Software Suite. The stand-alone version of this driver can be downloaded clicking here [[ftp://​ftp.handheld.com/​Solution%20Attachments/​KB-000005555/​CP210x_VCP_Win7.zip]]
  
-Follow the next steps to install this version of the driver.+Follow the next steps to install this version of the driver:
  
-1. Make sure that the USB cable is not connected to the PC +  - Make sure that the USB cable is not connected to the PC  
 +  - Install the driver in the PC following the installation wizard.  
 +  - After installing the new driver, plug the USB cable in the PC. The driver will install and assign a new COM port which can be checked out using the Windows 7 device manager. This port can be recognized as "​Silicon Labs CP210x USB to UART Bridge (COM x)" ​
  
-2. Install the driver in the PC following the installation wizard. ​ 
- 
-3. After installing the new driver, plug the USB cable in the PC. The driver will install and assign a new COM port which can be checked out using the Windows 7 device manager. This port can be recognized as "​Silicon Labs CP210x USB to UART Bridge (COM x)" ​ 
  
 When the USB cable is connected, Windows 7 might not be able to recognize the driver. If this is the case, proceed as follows: ​ When the USB cable is connected, Windows 7 might not be able to recognize the driver. If this is the case, proceed as follows: ​
 +  - Go to '​Start'​ > '​Settings'​ > '​System and security'​ > '​System'​ > '​Device Manager' ​
 +  - In the "​Device Manager"​ select the "​Optimus WHQL Bridge Controller"​ or "​Silicon Labs CP210x USB to UART Bridge (COM x)" (when using the stand-alone version of the driver) and click on it with the right button. ​
 +  - Click on '​Properties'​ > '​Driver'​ > '​Update driver'​ Browse to the the folder "USB Driver"​. This folder is located in the "​Optimus Software Suite" installation path. If the driver is properly installed a COM port number will be assigned. Use the Windows device manager to check out the port number assigned. Use this port to work with applications like "​Data_Read"​ and "​Optimizer"​.
  
-1. Go to '​Start'​ > '​Settings'​ > '​System and security'​ > '​System'​ > '​Device Manager'​  +=== SP5500 ​on Windows ​7 64 Bit ===
- +
-2. In the "​Device Manager"​ select the "​Optimus WHQL Bridge Controller"​ or "​Silicon Labs CP210x USB to UART Bridge (COM x)" (when using the stand-alone version of the driver) and click on it with the right button.  +
- +
-3. Click on '​Properties'​ > '​Driver'​ > '​Update driver'​ Browse to the the folder "USB Driver"​. This folder is located in the "​Optimus Software Suite" installation path. If the driver is properly installed a COM port number will be assigned. Use the Windows ​device manager to check out the port number assigned. Use this port to work with applications like "​Data_Read"​ and "​Optimizer"​. +
- +
- +
-**Question** +
 When trying to load SP5500 Data collector on Windows 7 64 bit. When trying to load SP5500 Data collector on Windows 7 64 bit.
 The dataread.exe does not terminate so that more data can not be loaded...data collector works once and then no more. The dataread.exe does not terminate so that more data can not be loaded...data collector works once and then no more.
  
-**Solution** +  - Load optimizer software from  [[F:​\tools]] (do nothing more once installed in this program for now) 
- +  ​- ​Open Control Panel\Device Manager\Ports and make sure UART device is set to Com 1 
-1. Load optimizer software from  [[F:​\tools]] (do nothing more once installed in this program for now) +  ​- ​Browse to the Dataread.exe located in C:\Program Files (x86)\Honeywell\Optimus Software\Communication 
- +  ​- ​Right-click on the dataread.exe and left click on properties. 
-2. Open Control Panel\Device Manager\Ports and make sure uart device is set to Com 1 +  ​- ​Click on the compatibility ​tab 
- +  ​- ​Select "Run this program in compatibility ​mode"​ 
-3. Browse to the Dataread.exe located in C:\Program Files (x86)\Honeywell\Optimus Software\Communication +  ​- ​Select Windows XP (Service Pack 3) 
- +  ​- ​Select Run this program as an administrator
-4. Right click on the dataread.exe and left click on properties. +
- +
-5. Click on compatabilty ​tab +
- +
-6. Select "Run this program in compatablitity ​mode"​ +
- +
-7. Select Windows XP (Service Pack 3) +
- +
-8. Select Run this program as an administrator+
 Click ok. Click ok.
- +  - Open Optimizer.exe and click on tools at top of the program. 
-9. Open Optimizer.exe and click on tools at top of program. +  ​- ​Select communication. 
- +  ​- ​Select Receive Data 
-10. Select communication. +  ​- ​Under Communication ​Parameters: Set RS232 or IDA...Com port 1...Baud rate of 115200 
- +  ​- ​Select ok and have the client send data from data collector.
-11. Select Receive Data +
- +
-12. Under Communicatin ​Parameters: Set RS232 or IDA...Com port 1...Baud rate of 115200 +
- +
-13 Select ok and have client send data from data collector.+
  
 Refer to [[http://​wiki.wws5.com/​doku.php?​id=pos_devices_-_data_collectors]] for system 5 settings Refer to [[http://​wiki.wws5.com/​doku.php?​id=pos_devices_-_data_collectors]] for system 5 settings
sp5500_install_on_windows_7_64_bit.1412280191.txt.gz · Last modified: 2014/10/02 13:03 by swind