s5oc_faq
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s5oc_faq [2018/09/12 15:25 (6 years ago)] – dcartwright | s5oc_faq [2019/06/03 15:20 (5 years ago)] – kevin | ||
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====== Frequently Asked Questions ====== | ====== Frequently Asked Questions ====== | ||
- | + | ===== Issue Response Time ===== | |
+ | |||
+ | - Issues are handled according to priority sequence with emergency issues (cannot access system) being handled via warm transfer (wherever possible) during 8:00 am - 5:00 pm Monday -> Friday. | ||
+ | - All issues are targeted to have a response time of no longer than next business day (Monday - Friday). | ||
+ | |||
===== What are the password requirements? | ===== What are the password requirements? | ||
- | - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, [email protected], | + | - Passwords must not contain any part or the user name and display name (e.g., if the user, John Smith, has the username, [email protected], |
- Passwords must contain characters from three of the following five categories: | - Passwords must contain characters from three of the following five categories: | ||
* Uppercase characters | * Uppercase characters | ||
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===== System Five is not responding! How do I close the software? ===== | ===== System Five is not responding! How do I close the software? ===== | ||
- | The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following wiki for instructions on how to sign out: | + | The task manager is not available on our Session Hosts, so the only way to close unresponsive software is to completely sign out of the session. Refer to the following |
- | http://wiki.wws5.com/ | + | |
===== Can I restrict logins to a specific location (i.e., business)? ===== | ===== Can I restrict logins to a specific location (i.e., business)? ===== | ||
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No, due to the nature of the Cloud, it is not possible to restrict connections from a specific location. | No, due to the nature of the Cloud, it is not possible to restrict connections from a specific location. | ||
- | ===== How much bandwidth does it take (i.e. What internet speed do we need for the users we have)? ===== | + | ===== How much bandwidth does it take and what internet speed do we need? ===== |
This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks, | This is a difficult question to answer since there are a number of factors that can affect how much data is used, such as what activities are being carried out (e.g. copy & pasting, printing, screen resolution of session, etc.), device redirection (printers, POS, etc) and so on. It is complicated to put an exact number on this. However, the use of Remote Desktop Services is extremely light, since only pictures, keyboard presses, mouse-clicks, | ||
A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. | A good rule of thumb is bandwidth starts at 50kbps per session and goes up from there based on usage. | ||
+ | |||
+ | ===== Where is it hosted? ===== | ||
+ | We are a Gold Microsoft Partner and host our customers in [[https:// | ||
+ | |||
+ | ===== Can I store credit cards? ===== | ||
+ | For your security we do not allow the storage of credit cards in System Five on Cloud. | ||
+ | |||
+ | You will need to provide a Windows workstation to host the DataCap Netepay software to process credit cards. | ||
+ | |||
+ | ===== What hardware can I use? ===== | ||
+ | Visit our [[s5oc_supported_peripheral_hardware_list|supported hardware]] page. | ||
+ | |||
===== How can we reboot the server if it crashes? ===== | ===== How can we reboot the server if it crashes? ===== | ||
- | Currently, there is no facility for clients to reboot servers. The servers are extremely stable and I have never had the need to reboot a client’s server | + | Currently, there is no facility for clients to reboot servers. The servers are extremely stable and we have never had the need to reboot a client’s server |
- | ===== How can we copy System5's data so we can create a back-up for it? ===== | + | ===== Can we copy System Five's data so we can create a back-up for it? ===== |
- | Those users who are designated as ‘Admins’ will have the ability to directly connect to their server | + | Those users who are designated as ‘Admins’ will have the ability to directly connect to their server |
- | ===== Due to operating in a cloud environment, | + | ===== Can we install |
- | Installing a firewall should not have any effect with our Cloud environment; | + | Installing a firewall |
- | ===== We've had issues with label and form printing with other cloud based products, will we be able to run our existing labels and forms from the WindwardCloud system? ===== | + | ===== Can we run our existing labels and forms in System Five on Cloud? ===== |
Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | Printing labels and forms from System Five on Cloud is fully supported. Local printers will be available to System Five, and printing directly to those printers is supported without the need for additional drivers or configuration. | ||
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System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection. | System Five on Cloud is hosted in “The Cloud” and requires internet access to use the solution. Should the internet connection go down, access to System Five will be impeded. However, the data is safe and will not suffer corruption due to a dropped connection. | ||
- | ===== Currently with System Five we have a problem that if a computer crashes it can lock up that instance on the database and we need to get in and manually kill the database sessions | + | ===== Do we still have to manually kill database sessions? ===== |
- | An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been set up and configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime. | + | An incorrectly configured server will leave users unable to log into System Five because those terminals are still being consumed by the database backend. System Five on Cloud has been configured according to specifications created by Windward Software to ensure an optimum user experience with little to no downtime. If you did this with your on-prem installation, |
- | ===== We've got some dodgy entries in our database | + | ===== Will dodgy entries in our database |
System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. | System Five on Cloud uses the same framework as that of a ‘local’ or ‘on-premise’ install, and so data-sets will perform the same in the cloud as with an on-premise solution. Some older datasets may contain ‘artefacts’ from years of bad practices, data imports, etc., and so in those situations, it may be beneficial to consider a ‘data restart’. Your Account Manager will be able to help with discussing those options. |
s5oc_faq.txt · Last modified: 2021/09/02 14:08 (3 years ago) by kevin