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remote_pos_device_manager [2017/02/17 10:11]
swind
remote_pos_device_manager [2018/06/27 09:51] (current)
swind [On the Server]
Line 30: Line 30:
  
  
-==== On the Server ====+==== On the Server ​(RDP Session) ​====
  
   * Open System Five and on the log in screen, select the correct terminal for the tablet or workstation you are setting up.   * Open System Five and on the log in screen, select the correct terminal for the tablet or workstation you are setting up.
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   * If it is red, then a setting is wrong, or System Five is not open in the remote session on the server.   * If it is red, then a setting is wrong, or System Five is not open in the remote session on the server.
  
 +
 +==== Troubleshooting ====
 +
 +If you can't get the remote POS Device manager to communicate with System Five:
 +
 +Test that the ports (6001 - 600X) are open on the workstation and the remote desktop session.
 +  * ping the remote session'​s IP address (example 192.168.0.47)
 +  * If you can ping the IP address successfully,​ try with the port number behind it (example 192.168.0.47:​6001).
 +  * If this doesn'​t give you the same response, the port may not be open in the firewall or router.
 +
 +Refer to the image below for example and response of a blocked port.
 +
 +
 +{{ :​remote_pos_device_manager:​ping1.jpg?​600 |}}
  
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remote_pos_device_manager.1487355060.txt.gz ยท Last modified: 2017/02/17 10:11 by swind