Differences

This shows you the differences between two versions of the page.

--- remote_pos_device_manager [2017/02/17 10:11 (7 years ago)] – swind
+++ remote_pos_device_manager [2018/06/27 09:51 (6 years ago)] – [On the Server] swind
@@ Line 30: / Line 30: @@
-==== On the Server ====
+==== On the Server (RDP Session) ====
   * Open System Five and on the log in screen, select the correct terminal for the tablet or workstation you are setting up.
@@ Line 51: / Line 51: @@
   * If it is red, then a setting is wrong, or System Five is not open in the remote session on the server.
+==== Troubleshooting ====
+If you can't get the remote POS Device manager to communicate with System Five:
+Test that the ports (6001 - 600X) are open on the workstation and the remote desktop session.
+  * ping the remote session's IP address (example 192.168.0.47)
+  * If you can ping the IP address successfully, try with the port number behind it (example 192.168.0.47:6001).
+  * If this doesn't give you the same response, the port may not be open in the firewall or router.
+Refer to the image below for example and response of a blocked port.
+{{ :remote_pos_device_manager:ping1.jpg?600 |}}
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