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remote_pos_device_manager

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remote_pos_device_manager [2017/02/17 10:09 (7 years ago)] swindremote_pos_device_manager [2018/06/27 09:51 (6 years ago)] – [On the Server] swind
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-==== On the Server ====+==== On the Server (RDP Session) ====
  
   * Open System Five and on the log in screen, select the correct terminal for the tablet or workstation you are setting up.   * Open System Five and on the log in screen, select the correct terminal for the tablet or workstation you are setting up.
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   * In the Setup Wizard, scroll down on the left hand window till you see Point of Sale Devices   * In the Setup Wizard, scroll down on the left hand window till you see Point of Sale Devices
   * Click on Device Options   * Click on Device Options
 +
 +{{:remote_pos_device_manager:setup_wizard.jpg|}}
 +
   * Click to select the radial button next to Remote -  Server Listens for Client   * Click to select the radial button next to Remote -  Server Listens for Client
   * In the Port field, set the port number to 6000 plus the System Five Terminal number you are logged into. Terminal 1 will use port 6001, Terminal 2 will use 6002, terminal 11 would be 6011, etc.   * In the Port field, set the port number to 6000 plus the System Five Terminal number you are logged into. Terminal 1 will use port 6001, Terminal 2 will use 6002, terminal 11 would be 6011, etc.
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   * If it is red, then a setting is wrong, or System Five is not open in the remote session on the server.   * If it is red, then a setting is wrong, or System Five is not open in the remote session on the server.
  
 +
 +==== Troubleshooting ====
 +
 +If you can't get the remote POS Device manager to communicate with System Five:
 +
 +Test that the ports (6001 - 600X) are open on the workstation and the remote desktop session.
 +  * ping the remote session's IP address (example 192.168.0.47)
 +  * If you can ping the IP address successfully, try with the port number behind it (example 192.168.0.47:6001).
 +  * If this doesn't give you the same response, the port may not be open in the firewall or router.
 +
 +Refer to the image below for example and response of a blocked port.
 +
 +
 +{{ :remote_pos_device_manager:ping1.jpg?600 |}}
  
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remote_pos_device_manager.txt · Last modified: 2021/02/27 11:18 (3 years ago) by tanya