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remote_pos_device_manager

Setting up the System Five Remote POS Device Manager

Updated instructions for use with Remote Relay

Newer Instructions

  • Note, don't run System Five as Administrator. The clientname environment variable is not present.

(The more Complete Document)

On the Remote Computer: (Computer that connects to the network Via RDP / Terminal Services)

  • Create a shortcut for the POS Device manager on the desktop. The POS Device manager is in:
    • C:\windward\system5\bin\WindwardPOS.exe
  • or
    • in C:\system5\bin\WindwardPOS.exe
  • Right click on the POS Device Manager icon you created on the desktop, and click on “Run as administrator” on the pop up menu.
  • The POS Device Manager will be running down on the task bar. It is the little blue square with the gold palm tree on it. If you don’t see it there, click on the ^ on the task bar and you will see it in the pop up.
  • Click on the icon in the task bar to open the POS Device manager.

  • Now click on the right arrow at the top of the POS Device Manager screen till you see the Remote Desktop button and click on it.
  • Uncheck the check box next to Enable Remote Desktop Devices if it is currently checked. If it is checked you will not be able to change any settings on this screen.
  • Set the Connection Mode to Connect – Server has fixed external IP
  • Set your Server IP in the Server field.
  • Set the port number to 6000, plus the System Five Terminal number they will be using. Terminal 1 will use port 6001, Terminal 2 will use 6002, terminal 11 would be 6011, etc.
This is very important because the POS Device Manager settings are terminal specific.

The port number you use should ALWAYS be based on your System Five terminal number.

  • Set the Password to windwardremotepos . The Password needs to be at least 15 characters, and can be the same for all terminals.
  • Once you have made these changes, put a check mark in the check box next to Enable Remote Desktop Devices.
  • You will need to close the POS Device manager and then double click the icon on the desktop to restart it.

On the Server (RDP Session)

  • Open System Five and on the log in screen, select the correct terminal for the tablet or workstation you are setting up.
  • For station 1 select terminal 1 from the terminal drop down.
  • Log in.
  • From the navigator window, click on Setup Tools, then Setup Wizard.
  • In the Setup Wizard, scroll down on the left hand window till you see Point of Sale Devices
  • Click on Device Options

  • Click to select the radial button next to Remote - Server Listens for Client
  • In the Port field, set the port number to 6000 plus the System Five Terminal number you are logged into. Terminal 1 will use port 6001, Terminal 2 will use 6002, terminal 11 would be 6011, etc.
  • Set the Password to windwardremotepos . The Password needs to be the same one you used on the POS Device Manager, and has to be at least 15 characters. Again, it can be the same for all terminals.
  • Leave the Client IP field blank.
  • Click on the button that says Restart TCP/IP Socket.
  • Restart System Five and log in on the correct terminal for the workstation or tablet you are working on.
  • Now go back to the desktop on the workstation or tablet and open the POS Device manager. If it is currently open, close it and open it again.
  • Check the Remote Desktop button and you should see a green light if everything is working.
  • If it is red, then a setting is wrong, or System Five is not open in the remote session on the server.

Troubleshooting

If you can't get the remote POS Device manager to communicate with System Five:

Test that the ports (6001 - 600X) are open on the workstation and the remote desktop session.

  • ping the remote session's IP address (example 192.168.0.47)
  • If you can ping the IP address successfully, try with the port number behind it (example 192.168.0.47:6001).
  • If this doesn't give you the same response, the port may not be open in the firewall or router.

Refer to the image below for example and response of a blocked port.


Created by Steve Wind February 15 2017

remote_pos_device_manager.txt · Last modified: 2019/04/03 13:25 by swind