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process [2013/10/14 07:08]
cromo
process [2013/10/14 07:17] (current)
cromo
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 ==== 3 Different Types of Issues ==== ==== 3 Different Types of Issues ====
 These are the 3 type of different issues that might be need escalation to programming. the purpose of this list is to document all basic steps to take before the Product Maintenance team will accept a ticket. This will serve as a guideline for technicians. These are the 3 type of different issues that might be need escalation to programming. the purpose of this list is to document all basic steps to take before the Product Maintenance team will accept a ticket. This will serve as a guideline for technicians.
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 +  - Data related - the issue can be replicated in the customers dataset but not in the demo version of the software (should be tested in the latest version).
 +  - Upgrade related - the issue showed after updating/​upgrading. These issues can manifest into missing transactions.
 +  - Version related - the issue shows up in a specific version of the software.
  
 === Data Related Issue: === === Data Related Issue: ===
process.txt ยท Last modified: 2013/10/14 07:17 by cromo