pervasive_version_11_recovering_from_a_disaster
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pervasive_version_11_recovering_from_a_disaster [2013/11/26 12:17 (11 years ago)] – mrobosa | pervasive_version_11_recovering_from_a_disaster [2013/12/05 16:19 (11 years ago)] (current) – kweitz | ||
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- | Please inform customers after upgrading them to Pervasive 11. | ||
**Hardware Changes, Virtual Machines, Disaster Recovery, and | **Hardware Changes, Virtual Machines, Disaster Recovery, and | ||
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** Disaster Recovery ** | ** Disaster Recovery ** | ||
- | If for example, a server was to loose a motherboard, | + | If for example, a server was to loose a motherboard, |
** | ** | ||
- | For Windward Support: IF THERE' | ||
- | Please note not all employees has the ability to repair or reset pervasive keys\\ | ||
- | ** | ||
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- | -Contact Admin with the exact error message. **If Admin is not available Technical Support Manager or Evening Shift Pacific GL can Reset and Repair the keys** \\ | ||
- | -Admin will then correct the key (based on the error) using the tools on the Pervasive Website. \\ | ||
- | -Once Admin has corrected the key, she will then e-mail/call the tech and let them know. \\ | ||
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- | Admin will need the tech to let her know if the key needs to be __**repaired or reset**__ (the difference is explained in the screenshot), | ||
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- | Next Steps: If you clicked ' | ||
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- | Note: After office hours request to repair or reset keys can be emailed to [email protected], | ||
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pervasive_version_11_recovering_from_a_disaster.txt · Last modified: 2013/12/05 16:19 (11 years ago) by kweitz