User Tools

Site Tools


password_recovery_procedures

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
password_recovery_procedures [2010/08/09 10:17 (14 years ago)] andrewpassword_recovery_procedures [2010/08/09 16:43 (14 years ago)] (current) andrew
Line 13: Line 13:
  
  
-===== Generating the Password Recovery Token =====+===== System Five Users - Generating the Password Recovery Token ===== 
 + 
 +The link below contains a video demonstration that will show the Setup Wizard options as well as the procedure to send a password reset token to the Windward Support Desk: 
 + 
 +[[http://wiki.wws5.com/doku.php?id=videos:password_reset_procedure1008091615|System Five Administrator password Reset]] 
 + 
 +For a walk through explaination please continue with this document.
  
 Any user of System Five that is flagged as an admin will need their password reset by contacting Windward Support.  The **Allow password recovery to be sent to support** needs to be turned on in the Setup Wizard.  It is recommended to turn on the other settings as well to facilitate easier recovery of clerk passwords.  Due to PCI Regulations, Windward Software Inc. cannot turn these settings on by default.  Figure 1 shows the Password recovery settings screen from the Setup Wizard. Any user of System Five that is flagged as an admin will need their password reset by contacting Windward Support.  The **Allow password recovery to be sent to support** needs to be turned on in the Setup Wizard.  It is recommended to turn on the other settings as well to facilitate easier recovery of clerk passwords.  Due to PCI Regulations, Windward Software Inc. cannot turn these settings on by default.  Figure 1 shows the Password recovery settings screen from the Setup Wizard.
 +
 +
  
 {{info_qa:process:password_recovery_setup.jpg|}}\\ {{info_qa:process:password_recovery_setup.jpg|}}\\
Line 25: Line 33:
 **Figure 2 - Password recovery option on the login screen** **Figure 2 - Password recovery option on the login screen**
  
-{{info_qa:process:password_reset_token.jpg|}}+{{info_qa:process:password_reset_token.jpg|}}\\ 
 +**Figure 3 - System generated password recovery token** 
 + 
 +After the password token as been generated then it may be copied to the clipboard then pasted into an email. If your email client is configured in Windows then the email button will open your email client and attach the token.  The email token can also be printed out in a hardcopy format using the print button which can be faxed to Windward Software if the other methods cannot be completed.   
 + 
 +If the email button does not start your email client then you can copy the token to the clipboard and paste into your preferred email client. 
 + 
 + 
 +{{info_qa:process:password_email_reset.jpg|}}\\ 
 +**Figure 4 - Email password token to [email protected]**
password_recovery_procedures.1281374261.txt.gz · Last modified: 2010/08/09 10:17 (14 years ago) by andrew