System Five version 6 with the inclusion of Payment Card Industry (PCI) protection standards requires the use of more complex passwords that expire after a period of time.

In the event the password is lost then there are some processes to follow for recovery.

Instructions for processing the recovery token are found at the following link:

Processing Password Recovery Tokens for Windward Support Techs (Requires employee login)

Any user of System Five that is flagged as an admin will need their password reset by contacting Windward Support. The Allow password recovery to be sent to support needs to be turned on in the Setup Wizard. It is recommended to turn on the other settings as well to facilitate easier recovery of clerk passwords. Due to PCI Regulations, Windward Software Inc. cannot turn these settings on by default.

Figure 1 - Password recovery setting to send password to support