password_recovery_procedures
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password_recovery_procedures [2010/08/09 09:02 (14 years ago)] – created andrew | password_recovery_procedures [2010/08/09 16:43 (14 years ago)] (current) – andrew | ||
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- | ===== Generating the Password Recovery Token ===== | ||
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+ | ===== System Five Users - Generating the Password Recovery Token ===== | ||
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+ | The link below contains a video demonstration that will show the Setup Wizard options as well as the procedure to send a password reset token to the Windward Support Desk: | ||
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+ | [[http:// | ||
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+ | For a walk through explaination please continue with this document. | ||
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+ | Any user of System Five that is flagged as an admin will need their password reset by contacting Windward Support. | ||
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+ | {{info_qa: | ||
+ | **Figure 1 - Password recovery setting to send password to support** | ||
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+ | If an invalid password is entered during login then the password reset option will appear as shown in Figure 2. If the password reset option is selected then the Password Reset window will open as shown in Figure 3. | ||
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+ | {{info_qa: | ||
+ | **Figure 2 - Password recovery option on the login screen** | ||
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+ | {{info_qa: | ||
+ | **Figure 3 - System generated password recovery token** | ||
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+ | After the password token as been generated then it may be copied to the clipboard then pasted into an email. If your email client is configured in Windows then the email button will open your email client and attach the token. | ||
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+ | If the email button does not start your email client then you can copy the token to the clipboard and paste into your preferred email client. | ||
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+ | {{info_qa: | ||
+ | **Figure 4 - Email password token to [email protected]** |
password_recovery_procedures.1281369727.txt.gz · Last modified: 2010/08/09 09:02 (14 years ago) by andrew