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mercury_payment_systems-voiding_error_byrecordno_transactions_must_have_a_recordno_and_frequency_4121

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mercury_payment_systems-voiding_error_byrecordno_transactions_must_have_a_recordno_and_frequency_4121 [2010/11/10 15:10] (current)
swind created
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 +====== Error 4121 ======
  
 +[[http://​wws5.com/​|{{http://​wws5.com/​images/​topxxxgif-ani.gif ​ |Windward Software}}]]
 +
 +====== Explanation ======
 +The full error message is :
 +Mercury Payment Systems - Voiding
 +Error ByRecordNo Transactions must have a RecordNo and Frequency. ​ 4121
 +
 +This error comes up as soon as you click on the void button in the credit card screen.
 +
 +
 +{{4121:​4121_error.jpg|}}
 +
 +
 +
 +====== Detailed Problem Solution ======
 +This issue is caused by an option in the Mercury Payment Systems settings in the Setup Wizard. The setting is "void by reference number",​ and now must be disabled (unchecked) in order to void a credit card transaction if you are using Mercury Payment Systems as your Payment Processor.
 +
 +To Disable this option open the Setup Wizard, click on Credit/​Debit Card Verification Options, Mercury Payment Systems tab, then click on the Credit/​Debit Cards button. Now uncheck the box that says Void By Reference Number, and click close to exit the setup wizard.
 +
 +
 +
 +----
 +
 +
 +Created by Steve Wind November 10 2010
 +
 +
 +======
 +[[http://​mywindward.wws5.com|{{ ​ http://​wws5.com/​support/​images/​cust_support_banner_bottom.jpg ​ |myWindward}}]]
mercury_payment_systems-voiding_error_byrecordno_transactions_must_have_a_recordno_and_frequency_4121.txt ยท Last modified: 2010/11/10 15:10 by swind