installing_datacap_netepay
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installing_datacap_netepay [2015/09/11 09:53 (9 years ago)] – [HOST or TERMINAL] craig | installing_datacap_netepay [2019/12/31 14:24 (4 years ago)] – kevin | ||
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- | ====== Installing | + | ====== Installing |
+ | [[https:// | ||
- | **For Canadian Mercury EMV with the VX810 Pinpads please follow [[employee: | + | |
- | ** For Mercury US EMV with vx805 pinpads, please see [[installing_mercury_netepay_for_us-emv|installing mercury | + | * For **Mercury US EMV with vx805 pinpads**, please see [[installing_mercury_netepay_for_us-emv|installing mercury |
- | Use with the following processors. | + | Windward Software |
* ChasePayment (USA) | * ChasePayment (USA) | ||
* Fifth Third Procssing Solution (Host) (NETEPAY 5 only) | * Fifth Third Procssing Solution (Host) (NETEPAY 5 only) | ||
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* TSYS Vital Visanet (term) | * TSYS Vital Visanet (term) | ||
* TSYS Vital Summit (Host) | * TSYS Vital Summit (Host) | ||
- | Datacap NETePay must be purchased from Windward Software in order to activate it.\\ | ||
- | **Expect some delay in getting a processor and pinpad operating.** | ||
- | ==== If you are switching processors | + | < |
+ | </ | ||
- | | + | ==== If you are switching processors from a previous processor using Datacap NETePay. ==== |
- | - If you have to install on the same computer, Close your batch from the previous processor first. Uninstall | + | |
+ | | ||
+ | - If you have to install on the same computer, Close your batch from the previous processor first. Uninstall | ||
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* **HOST** version means that all batched transactions are stored on the processor. | * **HOST** version means that all batched transactions are stored on the processor. | ||
*:!: HOST Ensure that your processor has **AUTO CLOSE** turned ON! There is no method to close the batch using NETePay HOST.\\ | *:!: HOST Ensure that your processor has **AUTO CLOSE** turned ON! There is no method to close the batch using NETePay HOST.\\ | ||
- | * **TERMINAL** version means that all batched transactions are stored on YOUR computer until you settle the batch MANUALLY. | + | * **TERMINAL** version means that all batched transactions are stored on YOUR computer until you settle the batch MANUALLY. |
Windward Software recommends that when you sign up for a merchant account that you select HOST, however some functionality is not available on the HOST version of some processors, such as the ability to perform Pre-Auths. | Windward Software recommends that when you sign up for a merchant account that you select HOST, however some functionality is not available on the HOST version of some processors, such as the ability to perform Pre-Auths. | ||
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* The datacap NETePay program should be installed on a computer that is on all the time.\\ | * The datacap NETePay program should be installed on a computer that is on all the time.\\ | ||
* If you are going to use dial-backup (available for some processors with the purchase of datacap dial backup modem) you will need a computer station that has an available serial port and has access to a phone line. Most of your Point of Sale stations will be using the serial port for the PINpad, so installing on these stations is not recommended. | * If you are going to use dial-backup (available for some processors with the purchase of datacap dial backup modem) you will need a computer station that has an available serial port and has access to a phone line. Most of your Point of Sale stations will be using the serial port for the PINpad, so installing on these stations is not recommended. | ||
- | * A dedicated | + | * A dedicated |
- | * Re-installing | + | * Re-installing |
+ | <note warning> | ||
+ | <note tip> | ||
+ | </ | ||
===== HOST Installation ===== | ===== HOST Installation ===== | ||
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+ | ===== Re-installation Information ===== | ||
+ | * Information on NETePay setup needs to be saved during re-installation. | ||
+ | - We need to the number of lanes. | ||
+ | - We need to know whether it is host or terminal. | ||
+ | - We need to know which processor we are dealing with. | ||
+ | - We need the complete set of information originally used for the setup. | ||
+ | |||
+ | * NETePay has to be re-licenced when it is re-installed. | ||
+ | - Netepay 4 can not be relicensed. Upgrade to Netepay 5 is required. | ||
+ | - As part of a non-booked or Urgent/Tech on site call it would not make sense to perform this task. You should allow time for this task and book time. | ||
+ | ===== Additional Troubleshooting ===== | ||
+ | * Ensure the Microsoft operating system is on our supported list. | ||
+ | * Ensure the Microsoft operating systems is patched with no pending patches that need to be applied. | ||
+ | * Ensure you are using the most up to date installer from the [[http:// | ||
+ | * Ensure you have installed using administrator rights on any workstation or server you are installing NETePay. | ||
+ | * You may need to visit their [[https:// | ||
- | ===== Additional Troubleshooting and Re-installation Information | ||
- | < | ||
- | * Information on NETePay setup needs to be saved during install, and needs to be saved | ||
- | somewhere standard | ||
- | - We need to the number of lanes. | ||
- | - We need to know whether it is host or terminal | ||
- | - We need to know which processor we are dealing with | ||
- | - We need the complete set of information originally used for the setup. | ||
- | * NETePay can use resources on the server, it should often be installed on a different | ||
- | machine that is always on and not be on the server. | ||
- | * NETePay has to be re-licenced when it is re-installed. | ||
- | - Netepay 4 can not be relicensed. Upgrade to Netepay 5 is required. | ||
- | - As part of a non-booked or Urgent/Tech on site call it would not make sense to perform | ||
- | this task. We should give ourselves some time and if the install really has to happen we | ||
- | should book it. | ||
- | </ | ||
- | -cm |
installing_datacap_netepay.txt · Last modified: 2023/05/24 11:02 (11 months ago) by craig