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honda_price_update [2011/02/21 11:03]
mrobosa
honda_price_update [2011/07/13 14:04] (current)
mrobosa
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-====== Honda Price Update ====== 
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-Updating Honda Price is considered under Data load which requires a separate plan. Use Data load-HONDA which customer is entitled for two times a year updates.\\ 
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-==At Support Admin: Validate Appointment for Honda Price Update== 
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-Check customer record for the validity of their support plan and make sure they have Data load-Honda plan in place, please be reminded Customers are only entitled for 2 updates in a year. Check history or the support incidents. 
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-==At Support Admin: Setting the Appointment== 
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-1.       There will be two tasks that will be scheduled in the task book. 
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-2.       1st appointment will be the first Price Update. Create a task for the tech assigned upon on the agreement of the customer. Subject line should be “1st Honda Price Update” for **both call ticket and task schedule** 
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-3.       2nd appointment will be the follow up of the **2nd update that the customer is entitled**, this will be set on the 6th  month after the Data load-Honda support plan was purchased. **Only a task schedule** and not a call ticket will be created and should be __assigned to zzInstall__. ​ This will be sort of a reminder or follow up that 6 months after their Honda price update will be forfeited. 
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-4.       If ever customer will do their 2nd update before 6 months do Step 2 with subject line “ 2nd Honda Price Update” and  **cancel the 2nd appointment** in the task book that was set for __zzInstall for follow up.__ 
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-==At Support Tech: How to Update== 
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-Before calling the customer check customer record for the validity of their support plan, please be reminded Customers are only entitled for 2 updates in a year. Check history or the support incidents. 
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-At Support Tech: How to Update 
-  - Put the HondaPriceUpdate.xml (G:​\client\Honda-Price-Lists\Honda Price Update) on the customer'​s end, preferably in the dataset. 
-  - Download the Honda Price update text files from their site. 
-  - Run dataload, on the right side there is an option to select predefined settings. Locate the HondaPriceUpdate.xml file. 
-  - Select the text file (choose the file type “Fixed Column width text file) from honda and just follow the normal process in doing data loads. 
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-Note: There is a column for Superseding Part numbers on the honda text file. The default setting is set to “Superseded by”, the customer can change this to what ever type of supersession they are using. 
  
  
  
  
honda_price_update.txt · Last modified: 2011/07/13 14:04 by mrobosa