Differences

This shows you the differences between two versions of the page.

--- faq:vx805_emv_errors [2019/06/20 09:10 (5 years ago)] – [Terminal Id not found in XML document] craig
+++ faq:vx805_emv_errors [2020/01/21 10:16 (4 years ago)] – [Socket Connect to b2.backuppay.com failed] craig
@@ Line 33: / Line 33: @@
   * Or you have selected the wrong pinpad / processor type.
      * If you are installing a Worldpay-Mercury pinpad pick Mercury eg. vx805 for Mercury
+===== Packet Error from Pinpad =====
+  * Check that you are running the lastest version of dsiEMVX.ocx
+===== Socket Connect to b2.backuppay.com failed =====
+  * It means that the netepay server did not reach x1.mercurypay.com and is failing over to b2.backuppay.com. Neither is working.
+  * Either a DNS issue on the netpay server or a firewall issue.
+  * http://www.datacapepay.com/downloadmenu/
+  * utlities / diagnostics
+  * Gateway test
+{{:faq:payment_processing_setup:gatewaytest.png?400|}}