Differences

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--- faq:updating_system_five [2020/01/02 10:18 (4 years ago)] – kevin
+++ faq:updating_system_five [2020/01/02 11:15 (4 years ago)] – kevin
@@ Line 1: / Line 1: @@
 ====== Process for Updating System Five ======
+This process is for **on premise installations** of Windward System Five.  If you are a System Five on Cloud customer contact customer care to schedule an update.
-First, before doing the update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[:faq:backup|backup article]]
+Before doing any update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please review the following [[:faq:backup|backup article]]
-To perform an update to System Five:
+To perform an update to Windward System Five:
-<note tip>  Make sure everyone is **logged out** of System Five. For other Windward applications such as polling, WEAR and stand-alone sync the remote data first before any updates. We strongly recommend if you have special modules such as Polling, Standalone, WEAR call our customer care support hotline 1-800-663-5750 or [[https://outlook.office365.com/owa/calendar/[email protected]/bookings/|book a time]] with our team to assist you on this process.
+<note tip>  Make sure everyone is **logged out** of System Five when you apply the updates in step 7. For other Windward applications such as polling, WEAR and stand-alone sync the remote data first before any updates. We strongly recommend if you have special modules such as Polling, Standalone, WEAR call our customer care support hotline 1-800-663-5750 or [[https://outlook.office365.com/owa/calendar/[email protected]/bookings/|book a time]] with our team to assist you on this process.
 </note>
-: Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:
+: Log into Windward System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:
 {{:faq:ftp1.jpg|}}