faq:updating_system_five
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faq:updating_system_five [2015/12/30 11:19 (8 years ago)] – mrobosa | faq:updating_system_five [2020/01/02 11:24 (4 years ago)] – kevin | ||
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====== Process for Updating System Five ====== | ====== Process for Updating System Five ====== | ||
+ | This process is for **on premise installations** of Windward System Five. If you are a System Five on Cloud customer contact customer care to schedule an update. | ||
- | First, before | + | Before |
- | To perform an update to System Five: | + | To perform an update to Windward |
- | * Make sure everyone is logged out of System Five. For other Windward applications such as polling, WEAR andstand-alone | + | < |
+ | </ | ||
- | * Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option: | + | 1: Log into Windward |
{{: | {{: | ||
+ | * If you receive a security prompt showing Windward Software as the publisher of the liveup.exe program, choose the " | ||
+ | {{: | ||
- | 2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. | + | 2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. Click the " |
+ | {{: | ||
- | {{: | ||
- | 3: You will be prompted to enter in your e-mail address so that we can note who has updated. This information is useful in the sense that if there is a serious problem with a current version and we know who has downloaded it, we will be able to contact the said parties | + | 3: You will be prompted to choose which version you would like to update to. The **current |
- | {{:faq:ftp3.jpg|}} | + | 4: Click on the field to enter in your e-mail address so that we can note who has updated. Click the " |
- | 4: You will be prompted to choose which version you would like to update to. The current release version is 6.1.2.xx and we would recommend that you update to this version unless instructed to do otherwise. We also recommend that users who are running versions of System Five prior to 6.1.2.x must perform first a training upgrade.[[http:// | + | {{:faq:ftp-6_2_2.jpg?600|}} |
- | {{: | ||
+ | 5: Version information of available updates will be displayed. The system will automatically choose the options which it needs to be updated. You can manually override the system by checking or un-checking the different components. | ||
- | Version information will be displayed to the user. The system will automatically | + | <note tip>If you have version 6.2.2.152 or greater you can choose to only apply a Windward Payroll update and do not have to update Windward System Five at the same time. |
+ | </ | ||
- | {{:faq:ftp5.jpg|}} | + | {{:faq:ftp-6_2_2-checkbox.jpg?600|}} |
- | 5: As the update is being downloaded, | + | 6: As the update is being downloaded, |
- | {{:faq:ftp6.jpg|}} | + | {{:faq:ftp-6_2_2-progress.jpg?600|}} |
- | 6: Also, note the update message. This contains | + | <note tip>Also read the update message |
+ | </ | ||
- | 7: Once the update is finished downloading, | + | 7: Once the update is finished downloading, |
- | 8: If the update completed successfully, | + | 8: If the update completed successfully, |
+ | {{: | ||
- | 9: Once completed, click the finish | + | 9: Once completed, click the " |
faq/updating_system_five.txt · Last modified: 2020/02/13 11:19 (4 years ago) by kevin