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faq:updating_system_five [2015/12/30 11:19]
mrobosa
faq:updating_system_five [2020/01/02 11:15]
kevin
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 ====== Process for Updating System Five ====== ====== Process for Updating System Five ======
 +This process is for **on premise installations** of Windward System Five.  If you are a System Five on Cloud customer contact customer care to schedule an update.
  
-First, before ​doing the update, we recommend that you perform a backup of both your data files and your bin files first. To understand how to backup your data and what files are needed to be backed up, please ​check the following ​articlehttp://​wiki.wws5.com/​doku.php?​id=faq:backup+Before ​doing any update, we recommend that you perform a **backup of both your data files and your bin files** first. To understand how to backup your data and what files are needed to be backed up, please ​review ​the following ​[[:faq:backup|backup article]]
  
-To perform an update to System Five:+To perform an update to Windward ​System Five:
  
-  * Make sure everyone is logged out of System Five. For other Windward applications such as polling, WEAR andstand-alone ​synch the remote data first before any updates. ​But we strongly recommend if you have special modules Polling, Standalone, WEAR and PAYROLL to call our support hotline 1-800-663-5750 or email us at support@wws5.com so that our technician can assist you on this process.+<note tip>  ​Make sure everyone is **logged out** of System Five when you apply the updates in step 7. For other Windward applications such as polling, WEAR and stand-alone ​sync the remote data first before any updates. ​We strongly recommend if you have special modules ​such as Polling, Standalone, WEAR call our customer care support hotline 1-800-663-5750 or [[https://​outlook.office365.com/​owa/​calendar/​WindwardSoftware1@windwardsoftware.com/​bookings/​|book a time]] with our team to assist you on this process. 
 +</​note>​
  
  
-  * Log into System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:+1: Log into Windward ​System Five on your server and choose the top menu item “Utilities” and then choose the FTP update option:
  
 {{:​faq:​ftp1.jpg|}} {{:​faq:​ftp1.jpg|}}
 +  * If you receive a security prompt showing Windward Software as the publisher of the liveup.exe program, choose the "​Run"​ button.
 +{{:​faq:​ftp2-security.jpg?​600|}}
  
  
-2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive. +2: The system will automatically choose the fastest connection for the FTP update. Normally, passive FTP is enabled by default, but if you are experiencing issues connecting through firewalls, etc., un-check passive.  Click the "​Download"​ button to continue
 +{{:​faq:​ftp-window.jpg?​600|}}
  
-{{:​faq:​ftp2.jpg|}} 
  
  
-3: You will be prompted to enter in your e-mail address so that we can note who has updatedThis information is useful in the sense that if there is a serious problem with a current version and we know who has downloaded it, we will be able to contact the said parties ​to both let them know and also inform them of a fix.+3: You will be prompted to choose which version you would like to update toThe **current ​released ​version ​is 6.2.2.x** ​and we would recommend that you update ​to this version unless instructed ​to do otherwise. We also recommend that users who are running versions ​of System Five prior to 6.1.2.x must perform first training upgrade.[[:​windward_system_five_upgrade|Read more about Upgrade vs Update]]
  
-{{:faq:ftp3.jpg|}}+4Click on the field to enter in your e-mail address so that we can note who has updated. Click "​Next"​ button to continue.
  
-4You will be prompted to choose which version you would like to update to. The current release version is 6.1.2.xx and we would recommend that you update to this version unless instructed to do otherwise. We also recommend that users who are running versions of System Five prior to 6.1.2.x must perform first a training upgrade.[[http://​wiki.wws5.com/​doku.php?id=windward_system_five_upgrade|Read more about Upgrade vs Update]]+{{:faq:ftp-6_2_2.jpg?600|}}
  
-{{:​faq:​ftp4.jpg|}} 
  
 +Version information of available updates will be displayed. The system will automatically choose the options which it needs to be updated. You can manually override the system by checking or un-checking the different components. ​ Click the "​Next"​ button to continue.
  
-Version information will be displayed to the userThe system will automatically ​choose ​the options which it feels needs to be updated. One can manually override ​the system by checking or un-checking the different update components.+<note tip>If you have version 6.2.2.152 or greater you can choose to only apply a Windward Payroll update and do not have to update Windward System Five at the same time. 
 +</​note>​
  
-{{:faq:ftp5.jpg|}}+{{:faq:ftp-6_2_2-checkbox.jpg?600|}}
  
  
-5: As the update is being downloaded, ​the user is informed of the download progress via the status ​bar.+5: As the update is being downloaded, ​you will be informed of the download progress via the status ​bars.
  
-{{:faq:ftp6.jpg|}}+{{:faq:ftp-6_2_2-progress.jpg?600|}}
  
-6: Alsonote the update message. This contains information about the particular version and also some of the major enhancements ​just click the link provided.+6: Also note the update message ​pane. This contains information about the particular version and information on enhancements.
  
  
-7: Once the update is finished downloading, ​the user is prompted with a message to ensure that everyone is logged out of the system. Typically, we have the users logged ​put of the system before we begin the update process, but if download speeds are slow, then all users can continue to work in System Five until this point.+7: Once the update is finished downloading, ​you will be prompted with a message to ensure that everyone is logged out of the system. Typically, we have the users logged ​out of the system before we begin the update process, but if download speeds are slow, then all users can continue to work in System Five until this point.  Click "​Yes"​ to continue to apply the updates.
  
  
-8: If the update completed successfully, ​the user will be notified.+8: If the update completed successfully, ​You will be notified ​with the following dialog. ​ Click "​OK"​ to continue.
  
 +{{:​faq:​ftp-6_2_2-success.jpg?​400|}}
  
-9: Once completed, click the finish ​button and re-start System Five+9: Once completed, click the "​Finish" ​button and re-start ​Windward ​System Five.
  
  
faq/updating_system_five.txt · Last modified: 2020/02/13 11:19 by kevin