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faq:remote_access:connect_to_a_technician

Connect to a technician

Here are 2 methods you would use to connect to a Windward Support Technician for support.

Method 1 (IE Only)

Use this method before System Five is installed. Open Windows Internet Explorer and go to http://wws5.com/support/ You will need to Run the file, accept the warnings presented and select the technician that you are dealing with. See the video below for an example.

connectionmethod1.flv

Method 2 (System Five)

Use this method after System Five is installed and running. It's very similar, but from with Windward System Five, you can click on Help and connect to a support technician. Run the file, accept the warnings and select the technician you are working with. See the video below for an example.

connectionmethod2.flv

faq/remote_access/connect_to_a_technician.txt · Last modified: 2007/01/25 11:21 by dennis