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faq:problems_viewing-hearing_the_videos

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faq:problems_viewing-hearing_the_videos [2020/03/26 11:05 (4 years ago)] kevinfaq:problems_viewing-hearing_the_videos [2020/03/27 10:22 (4 years ago)] kevin
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 ====== Unable to watch and / or hear training videos ====== ====== Unable to watch and / or hear training videos ======
  
-Our wiki and mywindward.wws5.com selfhelp use flash players for video content.  Flash will continue to be supported until December 31st, 2020.+Our selfhelp uses the Adobe flash player for video content.  Flash will continue to be supported until December 31st, 2020.
  
 ===== Can't See the Video ==== ===== Can't See the Video ====
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 ==== To enable Flash in Google Chrome ==== ==== To enable Flash in Google Chrome ====
-  - Click on the "View Site Information" bubble to the right of the wiki website link.+  - Click on the "View Site Information" bubble to the right of the website link.
   - From the dropdown choose "Allow" for Flash.   - From the dropdown choose "Allow" for Flash.
-  - You will be prompted to reload "To Apply your updated settings to this site, reload this page"+  - Click the Reload button when you see "To Apply your updated settings to this site, reload this page"
 {{:faq:chrome-flash-playback.jpg?450|}} {{:faq:chrome-flash-playback.jpg?450|}}
  
 ====To enable Flash in Microsoft Edge==== ====To enable Flash in Microsoft Edge====
-  - Click on the "View Site Information" bubble to the right of the wiki website link.+  - Click on the "View Site Information" bubble to the right of the website link.
   - Choose Site Permissions from the menu.   - Choose Site Permissions from the menu.
   - Half way down the list you should see Adobe Flash    - Half way down the list you should see Adobe Flash 
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   - Click on "Reset" when you are prompted to "Reset site Permissions"   - Click on "Reset" when you are prompted to "Reset site Permissions"
   - A ribbon will appear below the website. "To see settings updates, refresh the page"   - A ribbon will appear below the website. "To see settings updates, refresh the page"
-  - Click Refresh.+  - Click Refresh button.
 {{:faq:edge-flash-playback.jpg?450|}} {{:faq:edge-flash-playback.jpg?450|}}
  
faq/problems_viewing-hearing_the_videos.txt · Last modified: 2021/03/10 10:10 (3 years ago) by tanya