faq:problems_viewing-hearing_the_videos
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faq:problems_viewing-hearing_the_videos [2020/03/26 10:21 (4 years ago)] – kevin | faq:problems_viewing-hearing_the_videos [2020/03/27 10:22 (4 years ago)] – kevin | ||
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====== Unable to watch and / or hear training videos ====== | ====== Unable to watch and / or hear training videos ====== | ||
- | Our wiki and mywindward.wws5.com | + | Our selfhelp |
- | < | + | ===== Can't See the Video ==== |
+ | Often this is the browser defaulting | ||
- | ==== Can't See the Video ==== | + | |
- | Often this is the browser defaulting to not allowing Flash. | + | ==== To enable Flash in Google Chrome |
- | - Click on the "View Site Information" | + | - Click on the "View Site Information" |
- From the dropdown choose " | - From the dropdown choose " | ||
- | - You will be prompted to reload | + | - Click the Reload button when you see "To Apply your updated settings to this site, reload this page" |
{{: | {{: | ||
- | ==== Update | + | ====To enable |
- | Sometimes your flash player may not be installed, too old or out of date. | + | - Click on the "View Site Information" |
+ | - Choose Site Permissions from the menu. | ||
+ | - Half way down the list you should | ||
+ | - Click on the drop down and choose " | ||
+ | - Click on " | ||
+ | - A ribbon will appear below the website. "To see settings updates, refresh the page" | ||
+ | - Click Refresh button. | ||
+ | {{:faq: | ||
+ | ===== Update Flash ===== | ||
+ | Sometimes your flash player may not be installed, too old or out of date. A common symptom is that you can hear the video but not see the image. | ||
faq/problems_viewing-hearing_the_videos.txt · Last modified: 2021/03/10 10:10 (3 years ago) by tanya