faq:problems_viewing-hearing_the_videos
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faq:problems_viewing-hearing_the_videos [2012/02/22 10:23 (12 years ago)] – kevin | faq:problems_viewing-hearing_the_videos [2020/03/26 17:37 (4 years ago)] – kevin | ||
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- | ====== Unable to watch and / or hear the training videos ====== | + | ====== Unable to watch and / or hear training videos ====== |
- | Our wiki and mywindward.wws5.com | + | Our selfhelp |
- | < | + | ===== Can't See the Video ==== |
+ | Often this is the browser defaulting to not allowing Flash content. | ||
- | ==== Try this first ==== | ||
- | The first is that your flash player is too old and out of date. We use the latest Flash software for creating our marketing and training videos because the images are crisper and clearer and are faster to download. | ||
- | ==== Try this second if the first doesn' | + | ==== To enable Flash in Google Chrome |
- | + | - Click on the "View Site Information" | |
- | The second problem may be the codec used by the video system. | + | - From the dropdown choose " |
+ | - You will be prompted | ||
+ | {{:faq:chrome-flash-playback.jpg?450|}} | ||
+ | ====To enable Flash in Microsoft Edge==== | ||
+ | - Click on the "View Site Information" | ||
+ | - Choose Site Permissions from the menu. | ||
+ | - Half way down the list you should see Adobe Flash | ||
+ | - Click on the drop down and choose " | ||
+ | - Click on " | ||
+ | - A ribbon will appear below the website. "To see settings updates, refresh the page" | ||
+ | - Click Refresh. | ||
+ | {{: | ||
+ | ===== Update Flash ===== | ||
+ | Sometimes your flash player may not be installed, too old or out of date. A common symptom is that you can hear the video but not see the image. | ||
faq/problems_viewing-hearing_the_videos.txt · Last modified: 2021/03/10 10:10 (3 years ago) by tanya