faq:problems_viewing-hearing_the_videos
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faq:problems_viewing-hearing_the_videos [2008/02/20 15:18 (16 years ago)] – dennis | faq:problems_viewing-hearing_the_videos [2020/03/26 17:37 (4 years ago)] – kevin | ||
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- | ====== Unable to watch and / or hear the training videos ====== | + | ====== Unable to watch and / or hear training videos ====== |
- | ===== There are two possible problems. ===== | + | Our selfhelp uses the Adobe flash player |
- | + | ||
- | ==== Try this first ==== | + | |
- | The first is that your flash player | + | |
- | ==== Try this second if the first doesn' | + | ===== Can' |
+ | Often this is the browser defaulting to not allowing Flash content. | ||
- | The second problem may be the codec used by the video system. | ||
+ | ==== To enable Flash in Google Chrome ==== | ||
+ | - Click on the "View Site Information" | ||
+ | - From the dropdown choose " | ||
+ | - You will be prompted to reload "To Apply your updated settings to this site, reload this page" | ||
+ | {{: | ||
+ | ====To enable Flash in Microsoft Edge==== | ||
+ | - Click on the "View Site Information" | ||
+ | - Choose Site Permissions from the menu. | ||
+ | - Half way down the list you should see Adobe Flash | ||
+ | - Click on the drop down and choose " | ||
+ | - Click on " | ||
+ | - A ribbon will appear below the website. "To see settings updates, refresh the page" | ||
+ | - Click Refresh. | ||
+ | {{: | ||
+ | |||
+ | ===== Update Flash ===== | ||
+ | Sometimes your flash player may not be installed, too old or out of date. A common symptom is that you can hear the video but not see the image. | ||
faq/problems_viewing-hearing_the_videos.txt · Last modified: 2021/03/10 10:10 (3 years ago) by tanya