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--- faq:problems_viewing-hearing_the_videos [2008/01/29 11:52 (16 years ago)] – created bob
+++ faq:problems_viewing-hearing_the_videos [2008/02/20 15:18 (16 years ago)] – dennis
@@ Line 1: / Line 1: @@
 ====== Unable to watch and / or hear the training videos ======
-If you are unable to view the training videos and / or are unable to here them, try downloading and installing the latest K-LITE CODEC pack from the following WEB site:
+===== There are two possible problems. =====
+==== Try this first ====
+The first is that your flash player is too old and out of date.  We use the latest Flash software for creating our marketing and training videos because the images are crisper and clearer and are faster to download.  A common symptom is that you can hear the video but not see the image.   Download and install the new player, free of charge, from [[http://www.adobe.com/products/flashplayer/|http://www.adobe.com/products/flashplayer/]]   This should only take a few moments.
-http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
+==== Try this second if the first doesn't work ====
-Download the Full version and install using the defaults provided. That should resolve any display / audio issues with watching our training videos.
+The second problem may be the codec used by the video system.  If you are unable to view the training videos and / or are unable to here them, try downloading and installing the latest K-LITE CODEC pack from the following WEB site:  [[http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm|http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm]]  Download the Full version and install using the defaults provided. That should resolve any display / audio issues with watching our training videos.