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faq:problems_viewing-hearing_the_videos

Unable to watch and / or hear the training videos

Our wiki and mywindward.wws5.com selfhelp are typically using flash players to view. There are two possible problems that could cause video playback issues using the flash player. note that gotomeeting.com links will require a download of a codec from the following link.

If you are trying to watch a gotomeeting session you will need to install https://www4.gotomeeting.com/codec?Portal=gotomeeting.com

Try this first

The first is that your flash player is too old and out of date. We use the latest Flash software for creating our marketing and training videos because the images are crisper and clearer and are faster to download. A common symptom is that you can hear the video but not see the image. Download and install the new player, free of charge, from http://www.adobe.com/products/flashplayer/ This should only take a few moments.

Try this second if the first doesn't work

The second problem may be the codec used by the video system. If you are unable to view the training videos and / or are unable to here them, try downloading and installing the latest K-LITE CODEC pack from the following WEB site: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm Download the Full version and install using the defaults provided. That should resolve any display / audio issues with watching our training videos.

faq/problems_viewing-hearing_the_videos.txt · Last modified: 2012/02/22 10:23 by kevin