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faq:problems_viewing-hearing_the_videos

Unable to watch and / or hear training videos

Our selfhelp uses the Adobe flash player for video content. Flash will continue to be supported until December 31st, 2020.

Can't See the Video

Often this is the browser defaulting to not allowing Flash content. If you do not have flash installed download from Adobe Flashplayer website.

To enable Flash in Google Chrome

  1. Click on the “View Site Information” bubble to the right of the website link.
  2. From the dropdown choose “Allow” for Flash.
  3. Click the Reload button when you see “To Apply your updated settings to this site, reload this page”

To enable Flash in Microsoft Edge

  1. Click on the “View Site Information” bubble to the right of the website link.
  2. Choose Site Permissions from the menu.
  3. Half way down the list you should see Adobe Flash
  4. Click on the drop down and choose “Allow”
  5. Click on “Reset” when you are prompted to “Reset site Permissions”
  6. A ribbon will appear below the website. “To see settings updates, refresh the page”
  7. Click Refresh button.

Update Flash

Sometimes your flash player may not be installed, too old or out of date. A common symptom is that you can hear the video but not see the image. Download and install the player, free of charge, from http://www.adobe.com/products/flashplayer/.

faq/problems_viewing-hearing_the_videos.txt · Last modified: 2020/03/27 10:22 by kevin