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====== PC Charge Troubleshooting ======

===== Important Note =====
**The next release of System Five (version 6.0) will not support pc-Charge.  Users will need to switch to datacap netepay.**
===== Response not captured =====

Problem: PC Charge transaction goes through to PC Charge server and is processed.  Windward invoice does not capture the payment information.  Windward becomes unresponsive or closes.

Solution 1: Reboot server will remove the condition that causes the PC Charge to fail communicating back to Windward.
If the problem reoccurs on a daily basis then try Solution 2.

Solution 2: Archive the PC Charge transaction file and reboot server.

To correct the invoice:
Use offline capture to input the credit card information onto the invoice. 

Solution 3: There have been reports of PC Charge failing when Internet Explorer 7 is installed.  This appears to be a breakdown in communication between the Processor/PC Charge and a Microsoft component on the server that is not sending the Windward data back properly.

===== Expiry Dates past a certain date are not recognized =====

In pc-Charge (not system five),  select Setup,  Configure System,  Set last valid year to the current year+10 or higher