faq:network_troubleshooting
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faq:network_troubleshooting [2020/03/18 11:23 (4 years ago)] – kevin | faq:network_troubleshooting [2020/03/30 11:55 (4 years ago)] – [Things to consider when things go wrong] kevin | ||
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* Purchase quality network switches, hardware, use professional cabling and patch panels. | * Purchase quality network switches, hardware, use professional cabling and patch panels. | ||
* Buy patch cables instead of building your own. For the cost, it is not worth the dollar savings. | * Buy patch cables instead of building your own. For the cost, it is not worth the dollar savings. | ||
- | * Ask your IT professional to review information from a network analyzer such as [[https:// | + | * Ask your IT professional to review information from a network analyzer such as [[http:// |
===== Things to consider when things go wrong ===== | ===== Things to consider when things go wrong ===== | ||
* Check the server event log for any message or hints towards what may be failing. | * Check the server event log for any message or hints towards what may be failing. | ||
* How old is the hardware? | * How old is the hardware? | ||
- | * What is new? Has anyone brought a device in from home or plugged something in? | + | * What is new? Has anyone brought a device |
* Could the server drive or controller be failing? | * Could the server drive or controller be failing? | ||
* Are there any patches available for the server hardware? | * Are there any patches available for the server hardware? | ||
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* Check for pending Windows updates on all workstations/ | * Check for pending Windows updates on all workstations/ | ||
* Check settings for power saving options and disable. | * Check settings for power saving options and disable. | ||
- | * Bad or failing ports on switches that are not consistent (Even new ones can fail) | + | * Check for bad or failing ports on switches that are not consistent (Even new ones can fail) |
* Ports auto-detecting incorrectly (ie: 10Mb detected on the switch when the server is transmitting at 100Mb) | * Ports auto-detecting incorrectly (ie: 10Mb detected on the switch when the server is transmitting at 100Mb) | ||
* Incorrectly crimped cables (Even store-bought cables can fail and mice will eat working ones and they will still operate some of the time) | * Incorrectly crimped cables (Even store-bought cables can fail and mice will eat working ones and they will still operate some of the time) | ||
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* Is there a duplicate IP address that conflicts with the server or workstation? | * Is there a duplicate IP address that conflicts with the server or workstation? | ||
* Is there another DHPC server conflicting with yours? | * Is there another DHPC server conflicting with yours? | ||
+ | * Are you using Voice over IP phones on the same network as your data? The best networking practice would be to configure a separate VLAN for phone traffic to allow the data network to communicate without competing with packet priority over voice data. | ||
+ | * Is there any third-party software installed such as State or Provincial level tools that could impact VPN or network access? | ||
+ | * Have you swapped internet providers and left old DNS information hardcoded on workstations? | ||
faq/network_troubleshooting.txt · Last modified: 2021/08/03 17:10 (3 years ago) by kevin