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--- faq:backup [2019/12/13 14:13 (4 years ago)] – swind
+++ faq:backup [2019/12/16 13:26 (4 years ago)] – kevin
@@ Line 9: / Line 9: @@
 Windward Software on-premise products do not have an automatic backup function.  Your backup in your business should include more than just Windward Software data such as your PCI Encryption Key, spread sheets, documents and other files that support your business processes.  We recommend you have your network technician configure and test your backup & archive process.
-Without a backup, you can seriously impair your ability to run your business and Windward Software may not be able to re-create your lost information.
+Without a backup, you can seriously impair your ability to run your business and Windward Software may not be able to re-create your lost information.  **Your backup is only as good as your ability to restore.**
-**Your backup is only as good as your ability to restore.**
+If you are hosting in our System Five on Cloud environment the following is our [[:s5oc_backup_policy|backup schedule]]. Windward Software does not offer backup services to on-premise installations and are not responsible for your on premise system backup.
-If you are hosting in our System Five on Cloud environment the following is our [[:s5oc_backup_policy|backup schedule]]. Windward Software does not offer backup services to on-premise installations and are not responsible for your system backup. For more information on preforming a [[:training:manualbackupwindward0901281632|manual backup click here]].
 ===== Getting everyone out =====
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   - Alternatively, to confirm that everyone is out of the Live environment run File Check (Setup Tools --> Utilities --> File Check).  Click the "Continue, I have done a backup" button.  The next screen displays a "List of Users Signed in" to the current environment.  If there are no users signed in to the environment, this screen should not list any users.  Click Quit to exit. ***Note:** This method will not prevent users from logging in after confirming everyone is out via the file check or subsequently anytime during the Backup procedure.
+For information on preforming a [[:training:manualbackupwindward0901281632|manual backup click here]].
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   * It should be kept separate from your normal backups. The reason being that if someone steals your backup, they now have the ability to restore it to their own computer and decrypt your data.
-===== On Premis Backup =====
+===== On Premise Backup =====
   * Work with your local IT professional on the design and operation of your system/network backups. Windward Software does not offer backup services and are not responsible for your system backup.
   * What to back up is important
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 ===== Best practices in backup =====
+Consider these best practices for configuration and backup regime for your on-premise server and data.
   - Use [[https://docs.microsoft.com/en-us/windows-server/storage/file-server/volume-shadow-copy-service|Shadow Copy (also known as Volume Snapshot Service, Volume Shadow Copy Service or VSS)]] is a technology included in Microsoft Windows
   - Have your users signed out and even consider stopping the Pervasive services to ensure the Pervasive database has cleanly flushed any cached data.
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-===== What can you use? =====
+===== What tools can you use? =====
   - Microsoft operating systems since Windows 2000 have come with a simple backup solution.  This can be found from the Start menu, Programs, Accessories, Systems Tools and choose backup.
   - Offsite backup solutions are an option, the disadvantage with these is restore time is based on your internet speed which may be an issue to consider if you have large amounts of data.